I have tried to install the latest release 25.07.5 on a fully updated Windows 11. I run the .exe and it installs and then the launcher runs. I then select option 1. The output is: Checking for updates… Unable to check for Anki versions. Please check your internet connection. Error: Failed to run…

Solution that worked for me on Windows 11 fully updated. Short version: In Astrill: Hard exclude (change username): C:\Users[username]\AppData\Local\Programs\Anki\uv.exe C:\Users[username]\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\python.exe C:\Users[username]\A…

Installed the latest Anki 25.07.5 on my new ASUS Zenbook 14 OLED UM3406KA. The installation works but as soon as the main window appears it closes itself (after about 2 seconds). I can get around this by holding Shift while opening the software, but as soon as I try to sync, the same thing happens …

Thanks for trying safe mode first! For unexplained crashes, the Troubleshooting Checklist – Troubleshooting - Anki Manual is the place to start. Since you already know safe mode gets you past the problem, will you try running Anki from a command prompt – Startup Issues - Anki Manual – and see what …

Thanks for the reply - appreciated. I tried running from a command prompt. When running in normal mode it crashes immediately. When running in safe mode, it crashes upon attempting to sync. I get this output in the command window: Starting Anki 25.07.5… 2025-07-30 08:26:10,265:INFO:aqt.mediasrv: …

I managed to install by deleting the Anki2 folder (after making a copy), uninstalling previous versions, restarting, and then immediately after boot installing the latest version. If I didn’t do it immediately after boot then it would have the ‘internet connection’ problem. Now, it has a new issue.…

[image] redpandacat: I can run it in safemode by holding down shift. But I’m not sure where to go from here. So it runs normally in safe mode? If so, Can you use About > Help > Copy Debug Info and paste text here?

Related report: [image] Cannot install latest, "internet connection" error message Help I have tried to install the latest release 25.07.5 on a fully updated Windows 11. I run the .exe and it installs and then the launcher runs. I then select option 1. The out…

Thanks. It does not crash in safe mode until I try to login to sync. Here’s the debug info: Anki 25.07.5 (7172b2d2) Python 3.13.5 Qt 6.9.1 PyQt 6.9.1 Platform: Windows-11-10.0.26100-SP0

I’m facing the same on MacOS Anki Launcher Checking for updates… Unable to check for Anki versions. Please check your internet connection. Error: Failed to run (2): /Applications/Anki.app/Contents/MacOS/uv run --no-project --no-config --managed-python --with pip-system-certs --python 3.13.5 /App…

sudo chown -R $(whoami) ~/.local did the trick

I am having exactly the same issue. Did you manage to solve it? Can anyone suggest a way to solve it? I would really like to be able to use anki on my laptop again.

Astrill prevents Anki from starting

Anki Help

abdo July 31, 2025, 5:15am 7

Related report:

@Danika_Dakika maybe you can merge them.

Anki does not work on new ASUS laptop

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Astrill prevents Anki from starting

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