# App doesn't start on Windows 10

**URL:** <https://forums.ankiweb.net/t/app-doesnt-start-on-windows-10/11610>\
**Category:** Help\
**Created:** [July 23, 2021, 6:49am UTC](https://forums.ankiweb.net/t/app-doesnt-start-on-windows-10/11610 "2021-07-23T06:49:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jegor.nagel](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/jegor.nagel/32/5353_2.png) [@jegor.nagel](https://forums.ankiweb.net/u/jegor.nagel)\
**Post date:** [July 23, 2021, 6:49am UTC](https://forums.ankiweb.net/t/app-doesnt-start-on-windows-10/11610/1 "2021-07-23T06:49:32Z")

</div>

Hi! Tried following the advices:

- Fixing permissions on Windows as stated in FAQ.
- Trying debugging steps on Windows.
- Changing hardware acceleration on startup issue on Windows.
- Loading with Shift held.

Nothing works. Any help is really appreciated.

```auto
Microsoft Windows [Version 10.0.19043.1110]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd \program files\anki & anki-console
[11700] PyInstaller Bootloader 3.x
[11700] LOADER: executable is C:\Program Files\Anki\anki-console.exe
[11700] LOADER: homepath is C:\Program Files\Anki
[11700] LOADER: _MEIPASS2 is NULL
[11700] LOADER: archivename is C:\Program Files\Anki\anki-console.exe
[11700] LOADER: C:\Program Files\Anki\anki-console.exe contains a digital signature
[11700] LOADER: No need to extract files to run; setting extractionpath to homepath
[11700] LOADER: SetDllDirectory(C:\Program Files\Anki)
[11700] LOADER: Already in the child - running user's code.
[11700] LOADER: Python library: C:\Program Files\Anki\python38.dll
[11700] LOADER: Loaded functions from Python library.
[11700] LOADER: Manipulating environment (sys.path, sys.prefix)
[11700] LOADER: sys.prefix is C:\Program Files\Anki
[11700] LOADER: Pre-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[11700] LOADER: Setting runtime options
[11700] LOADER: Initializing python
[11700] LOADER: Overriding Python's sys.path
[11700] LOADER: Post-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[11700] LOADER: Setting sys.argv
[11700] LOADER: setting sys._MEIPASS
[11700] LOADER: importing modules from CArchive
[11700] LOADER: extracted struct
[11700] LOADER: callfunction returned...
[11700] LOADER: extracted pyimod01_os_path
[11700] LOADER: callfunction returned...
[11700] LOADER: extracted pyimod02_archive
[11700] LOADER: callfunction returned...
[11700] LOADER: extracted pyimod03_importers
[11700] LOADER: callfunction returned...
[11700] LOADER: Installing PYZ archive with Python modules.
[11700] LOADER: PYZ archive: PYZ-00.pyz
[11700] LOADER: Running pyiboot01_bootstrap.py
[11700] LOADER: Running pyi_rth_win32comgenpy.py
[11700] LOADER: Running pyi_rth_multiprocessing.py
[11700] LOADER: Running pyi_rth_certifi.py
[11700] LOADER: Running pyi_rth_pyqt5.py
[11700] LOADER: Running pyi_rth_pkgres.py
[11700] LOADER: Running pyi_rth_pyqt5webengine.py
[11700] LOADER: Running runanki.py
Exception in thread Thread-1:
Traceback (most recent call last):
  File "waitress\trigger.py", line 174, in __init__
OSError: [WinError 10013] An attempt was made to access a socket in a way forbidden by its access permissions

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "threading.py", line 932, in _bootstrap_inner
  File "aqt\mediasrv.py", line 67, in run
  File "waitress\server.py", line 78, in create_server
  File "waitress\server.py", line 229, in __init__
  File "waitress\trigger.py", line 177, in __init__
TypeError: 'OSError' object is not subscriptable

```

---

<div class="post-metadata">

**Author:** ![jegor.nagel](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/jegor.nagel/32/5353_2.png) [@jegor.nagel](https://forums.ankiweb.net/u/jegor.nagel)\
**Post date:** [July 23, 2021, 6:53am UTC](https://forums.ankiweb.net/t/app-doesnt-start-on-windows-10/11610/2 "2021-07-23T06:53:18Z")

</div>

I also tried this guide but it didn’t help. [New Windows Anki Install will not start](https://forums.ankiweb.net/t/new-windows-anki-install-will-not-start/3028)

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<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [July 24, 2021, 1:27am UTC](https://forums.ankiweb.net/t/app-doesnt-start-on-windows-10/11610/3 "2021-07-24T01:27:14Z")

</div>

Probably your antivirus or firewall.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 4:58am UTC](https://forums.ankiweb.net/t/app-doesnt-start-on-windows-10/11610/4 "2023-05-01T04:58:14Z")

</div>

Closed on May 1, 2023, 4:58am UTC