# Ankiweb not working - installing add-on

**URL:** <https://forums.ankiweb.net/t/ankiweb-not-working-installing-add-on/71006>\
**Category:** Help\
**Created:** [September 12, 2026, 6:07pm UTC](https://forums.ankiweb.net/t/ankiweb-not-working-installing-add-on/71006 "2026-09-12T18:07:18Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [September 12, 2026, 11:32pm UTC](https://forums.ankiweb.net/t/ankiweb-not-working-installing-add-on/71006/4 "2026-09-12T23:32:36Z")

</div>

Now that Anki [relies on your system’s certificate store](https://forums.ankiweb.net/t/ssl-error-when-checking-addon-updates/60121/9), this seems to happen when there’s a proxy or certificate or antivirus getting in the way of the connection. The same suggestions for issues connecting to AnkiWeb otherwise often work – [Error establishing a secure connection when syncing - Anki FAQs](https://faqs.ankiweb.net/error-establishing-a-secure-connection-when-syncing.html) .

If not, take a look at these other threads and try any solution you haven’t so far.

- [problem with using the add on’s- an error keeps showing up](https://www.reddit.com/r/Anki/comments/1vm2str/new_user_of_anki_26081_i_have_problem_with_using/) (Reddit)
- [Add ons not able to be installed (mac 2.1.60) - #2 by ferophila](https://forums.ankiweb.net/t/add-ons-not-able-to-be-installed-mac-2-1-60/28218/2)
- [Issue while adding add-ons - #3 by dae](https://forums.ankiweb.net/t/issue-while-adding-add-ons/40709/3)

* * *

I’ve seen this a few times recently, and other threads seem hard to locate, so I’m adding the error message as text for searchability –

```plaintext
1782362167: Please check your internet connection. 
HTTPSConnectionPool(host="ankiweb.net’, port=443): Max retries exceeded 
with url: /shared/download/1782362167?v=2.1&p=250204 (Caused by 
SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] 
certificate verify failed: certificate has expired (_ssl.c:1129)')))

```

---

_[View the full topic](https://forums.ankiweb.net/t/ankiweb-not-working-installing-add-on/71006)._