AnkiWeb confirmation email not received

Anki Syncing & AnkiWeb
1

Hello,

I’m unable to confirm my email address for my AnkiWeb account. When I try to sync AnkiMobile, I receive the following message: “Syncing failed, because your email address needs to be (re)confirmed.” I logged in to AnkiWeb and requested the confirmation email. AnkiWeb now shows: “Your email provider has accepted the email we sent.” However, the confirmation email never arrives. I have checked my inbox and spam/junk folders and have also tried “Send Again. Interestingly, I did receive an AnkiWeb password-reset email at the same email address, so emails from AnkiWeb can reach my mailbox.

Could you please help me confirm my email address or determine why the confirmation emails are not arriving?

Thank you very much for your help.

Josefine

2

Your AnkiWeb email address needs to be re-verified annually – Email verification - Anki FAQs .

I’m not sure why the email isn’t reaching you. On our end, I see the email is sent and delivered successfully. If you don’t have it, and it’s not in your spam folder, then I suspect your domain/ISP is blocking it from reaching you. Ask them to stop doing that – Emails not being received - Anki FAQs .

Otherwise, you’re going to have to change the address on your account to one that will receive that email.

3

Dear Danika,

thank you very much for your quick response and for checking this on your end. I really appreciate your help!

I’ll contact my email provider and ask them to check whether AnkiWeb emails are being blocked.

Best regards,
Josefine