# AnkiHub Permission Denied Error

**URL:** <https://forums.ankiweb.net/t/ankihub-permission-denied-error/33035>\
**Category:** Add-ons\
**Created:** [August 10, 2023, 3:52pm UTC](https://forums.ankiweb.net/t/ankihub-permission-denied-error/33035 "2023-08-10T15:52:21Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![FloatingOrange](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@FloatingOrange](https://forums.ankiweb.net/u/FloatingOrange)\
**Post date:** [August 11, 2023, 10:35am UTC](https://forums.ankiweb.net/t/ankihub-permission-denied-error/33035/5 "2023-08-11T10:35:08Z")

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In a previous version of the add-on we’ve had the add-on change permission of files in an attempt to fix permission errors occurring during add-on updates on Windows. The permission errors were caused by Anki not being able to move files which were opened for writing (log files). The code for changing permissions had a bug… and it caused permission errors like the one above. This was some time ago, but some users still have the old add-on version.

We have a bunch of these reports on the AnkiHub forum too: [AnkiHub Add On Not Working - Support - AnkiHub Community](https://community.ankihub.net/t/ankihub-add-on-not-working/2435)  
The recommended solution is to start Anki in safe mode, delete the add-on and re-install it.

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