# Anki Universal won't sync to AnkiWeb after online upgrade **URL:** \ **Category:** Help\ **Created:** [March 7, 2022, 6:53pm UTC](https://forums.ankiweb.net/t/anki-universal-wont-sync-to-ankiweb-after-online-upgrade/18130 "2022-03-07T18:53:09Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![klc971](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/klc971/32/8671_2.png) [@klc971](https://forums.ankiweb.net/u/klc971)\ **Post date:** [March 7, 2022, 6:53pm UTC](https://forums.ankiweb.net/t/anki-universal-wont-sync-to-ankiweb-after-online-upgrade/18130/1 "2022-03-07T18:53:09Z")
When I try to sync my Anki Universal desktop app to Ankiweb, I get a “Server aborted.” error message. Syncing is working just fine on my iOS app. I have the Anki Universal desktop app installed through the Microsoft store and am using Windows 10. I’ve already checked to make sure this isn’t a firewall problem and also tried creating an environment variable per instructions I found online but these haven’t solved the problem. Is anyone else having this problem, or does anyone know how to fix it? Any advice would be appreciated! Thanks! ---
**Author:** ![Rumo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/rumo/32/1505_2.png) [@Rumo](https://forums.ankiweb.net/u/Rumo)\ **Post date:** [March 7, 2022, 7:20pm UTC](https://forums.ankiweb.net/t/anki-universal-wont-sync-to-ankiweb-after-online-upgrade/18130/2 "2022-03-07T19:20:45Z")
Please see: [https://faqs.ankiweb.net/ankiuniversal-is-not-supported-here.html](https://faqs.ankiweb.net/ankiuniversal-is-not-supported-here.html) ---
**Author:** ![klc971](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/klc971/32/8671_2.png) [@klc971](https://forums.ankiweb.net/u/klc971)\ **Post date:** [March 7, 2022, 7:43pm UTC](https://forums.ankiweb.net/t/anki-universal-wont-sync-to-ankiweb-after-online-upgrade/18130/3 "2022-03-07T19:43:14Z")
Thank you for your reply! The strange thing is that up until yesterday, Anki Universal was working on my desktop and I wasn’t having any issues syncing. It wasn’t until I updated AnkiWeb on my browser that this error started to appear on the desktop app. Does this mean that they’re no longer compatible? ---
**Author:** ![Rumo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/rumo/32/1505_2.png) [@Rumo](https://forums.ankiweb.net/u/Rumo)\ **Post date:** [March 7, 2022, 8:46pm UTC](https://forums.ankiweb.net/t/anki-universal-wont-sync-to-ankiweb-after-online-upgrade/18130/4 "2022-03-07T20:46:30Z")
I don’t know how that app works and can’t answer your question. As it says on the linked page, you’ll have to ask them, and maybe consider using the official Anki. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:29am UTC](https://forums.ankiweb.net/t/anki-universal-wont-sync-to-ankiweb-after-online-upgrade/18130/5 "2023-05-01T04:29:36Z")