# Anki stays in Sync mode. Can neither close it nor shut down the laptop

**URL:** <https://forums.ankiweb.net/t/anki-stays-in-sync-mode-can-neither-close-it-nor-shut-down-the-laptop/31037>\
**Category:** Help\
**Created:** [June 9, 2023, 7:28am UTC](https://forums.ankiweb.net/t/anki-stays-in-sync-mode-can-neither-close-it-nor-shut-down-the-laptop/31037 "2023-06-09T07:28:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jovie](https://avatars.discourse-cdn.com/v4/letter/j/df788c/32.png) [@jovie](https://forums.ankiweb.net/u/jovie)\
**Post date:** [June 9, 2023, 7:28am UTC](https://forums.ankiweb.net/t/anki-stays-in-sync-mode-can-neither-close-it-nor-shut-down-the-laptop/31037/1 "2023-06-09T07:28:17Z")

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Somehow Anki stays in the synchronisation mode it goes into before you can close it and I can’t close the windows. Been like this for a few days now and I tried restarting or shutting down my laptop (Mac) and deleting the application altogether (both do not work as Anki is still open xD). I also tried letting my laptop run out of battery to restart it that way… it just popped up again.

I hope someone here can help me figure this out!  
Thanks 🙂

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**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\
**Post date:** [June 9, 2023, 7:45am UTC](https://forums.ankiweb.net/t/anki-stays-in-sync-mode-can-neither-close-it-nor-shut-down-the-laptop/31037/2 "2023-06-09T07:45:43Z")

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> **[How to force an app to quit on your Mac](https://support.apple.com/en-us/HT201276)**
>
> If an app stops responding and you can't quit the app normally, use these steps to force the app to quit.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [June 9, 2023, 12:45pm UTC](https://forums.ankiweb.net/t/anki-stays-in-sync-mode-can-neither-close-it-nor-shut-down-the-laptop/31037/3 "2023-06-09T12:45:18Z")

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After closing Anki, you can hold down the shift key while starting Anki again to prevent the automatic sync - maybe something else is popping up as well.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [July 9, 2023, 12:45pm UTC](https://forums.ankiweb.net/t/anki-stays-in-sync-mode-can-neither-close-it-nor-shut-down-the-laptop/31037/4 "2023-07-09T12:45:42Z")

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