# Anki Startup Issue?

**URL:** <https://forums.ankiweb.net/t/anki-startup-issue/58795>\
**Category:** Help\
**Created:** [April 9, 2025, 8:19pm UTC](https://forums.ankiweb.net/t/anki-startup-issue/58795 "2025-04-09T20:19:55Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![YaBoi](https://avatars.discourse-cdn.com/v4/letter/y/9d8465/32.png) [@YaBoi](https://forums.ankiweb.net/u/YaBoi)\
**Post date:** [April 9, 2025, 8:19pm UTC](https://forums.ankiweb.net/t/anki-startup-issue/58795/1 "2025-04-09T20:19:55Z")

</div>

I have continuously had an issue with starting up Anki. After I double click and open the Anki program, I keep seeing “Anki encountered an issue”. To fix this, I have tried going through all of the troubleshooting steps to no avail. I have even uninstalled and reinstalled all of my Anki add-ons and the whole Anki program with no luck. If someone could help me figure out this debug info provided by Anki, that would be greatly appreciated! Also, when I start Anki in safe mode by holding down Shift, then the issue goes away.

Anki 25.02 (038d85b1)  
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1  
Platform: Windows-10-10.0.26100

Unknown error

I also tried to download the 24.11 qt6 version of Anki instead of 25.02. The debug info it gave me when I opened the program was as follows:

Anki was unable to open your collection file. If problems persist after restarting your computer, please use the Open Backup button in the profile manager.

Debug info:  
Traceback (most recent call last):  
File “aqt.main”, line 640, in loadCollection  
File “aqt.main”, line 676, in \_loadCollection  
File “anki.collection”, line 151, in **init**  
File “anki.collection”, line 292, in reopen  
File “anki.\_backend\_generated”, line 144, in open\_collection  
File “anki.\_backend”, line 172, in \_run\_command  
anki.errors.DBError: Anki already open, or media currently syncing.

---

<div class="post-metadata">

**Author:** ![SuhasK](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@SuhasK](https://forums.ankiweb.net/u/SuhasK)\
**Post date:** [April 10, 2025, 3:33am UTC](https://forums.ankiweb.net/t/anki-startup-issue/58795/2 "2025-04-10T03:33:13Z")

</div>

> [@YaBoi](#):
>
> Anki was unable to open your collection file. If problems persist after restarting your computer, please use the Open Backup button in the profile manager.

Could you try opening a Backup? More details [here](https://docs.ankiweb.net/backups.html) if you need it.

---

<div class="post-metadata">

**Author:** ![sorata](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/sorata/32/34115_2.png) [@sorata](https://forums.ankiweb.net/u/sorata)\
**Post date:** [April 10, 2025, 6:00am UTC](https://forums.ankiweb.net/t/anki-startup-issue/58795/3 "2025-04-10T06:00:56Z")

</div>

> [@YaBoi](#):
>
> To fix this, I have tried going through all of the troubleshooting steps to no avail.

To be clear, you have gone through the steps in [Troubleshooting - Anki Manual](http://docs.ankiweb.net/troubleshooting.html)? Have you checked if an add-on is causing this issue?

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 10, 2025, 6:01am UTC](https://forums.ankiweb.net/t/anki-startup-issue/58795/4 "2025-05-10T06:01:14Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.