# Anki restore issue

**URL:** <https://forums.ankiweb.net/t/anki-restore-issue/22249>\
**Category:** Syncing & AnkiWeb\
**Created:** [August 12, 2022, 12:35pm UTC](https://forums.ankiweb.net/t/anki-restore-issue/22249 "2022-08-12T12:35:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jbug97](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@jbug97](https://forums.ankiweb.net/u/jbug97)\
**Post date:** [August 12, 2022, 12:35pm UTC](https://forums.ankiweb.net/t/anki-restore-issue/22249/1 "2022-08-12T12:35:52Z")

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i had an anki account and would always sync my anki from my desktop.

-i got a new laptop and downloaded anki and signed into my account and my anking decks all appeared properly.  
-but as ive been doing cards i noticed that the images no longer appear, they just appear as a general photo icon (i attached an example here), when i click it, either nothing happens or it opens to the photo link

anyone know a solution/ did i do something wrong?  
 ![Screen Shot 2022-08-12 at 8.34.31 AM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/1/17e184abb85a684b9018cf451243515bbadedf57.png)

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**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\
**Post date:** [August 12, 2022, 5:37pm UTC](https://forums.ankiweb.net/t/anki-restore-issue/22249/2 "2022-08-12T17:37:56Z")

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[https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html](https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html)

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 6:11am UTC](https://forums.ankiweb.net/t/anki-restore-issue/22249/3 "2023-05-01T06:11:51Z")

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