# Anki installer issue
**URL:** https://forums.ankiweb.net/t/anki-installer-issue/70005
**Category:** Help
**Created:** [June 7, 2026, 6:19am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005 "2026-06-07T06:19:02Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 7, 2026, 6:19am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/1 "2026-06-07T06:19:02Z")
Hi , I am not able to install the app in lap. it used to work but suddenly it stopped working hence i uninstalled, downloaded again and tried to install getting the below error.
Please let me know how can i use again.
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### Author:  [@kaiu](https://forums.ankiweb.net/u/kaiu)
#### Post date: [June 7, 2026, 7:16am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/2 "2026-06-07T07:16:19Z")
Laptops may require a different installer; see this message:
> [@Cant install Anki / Launcher shows error code](https://forums.ankiweb.net/t/cant-install-anki-launcher-shows-error-code/69955/4):
>
> Make sure to pick the correct file for your computer architecture, either anki-26.05b1-win-x64.msi (much more common) or anki-26.05b1-win-arm64.msi. There’s a newer beta that I recommend to try instead, especially if you’re on ARM: [Release 26.05b2 · ankitects/anki · GitHub](https://github.com/ankitects/anki/releases/tag/26.05b2)
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 7, 2026, 7:22am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/3 "2026-06-07T07:22:16Z")
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 7, 2026, 7:23am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/4 "2026-06-07T07:23:00Z")
Getting the above error while clicking on the link
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### Author:  [@kaiu](https://forums.ankiweb.net/u/kaiu)
#### Post date: [June 7, 2026, 7:25am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/5 "2026-06-07T07:25:05Z")
I’m fine. What country are you opening the link from?
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 7, 2026, 7:34am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/6 "2026-06-07T07:34:29Z")
India
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### Author:  [@kaiu](https://forums.ankiweb.net/u/kaiu)
#### Post date: [June 7, 2026, 7:36am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/7 "2026-06-07T07:36:47Z")
That’s what I thought. It happens there, like power outages and things going down. But if you’re using a VPN, there are glitches too.
You should check access to the website [https://github.com/](https://github.com/)
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 7, 2026, 7:51am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/8 "2026-06-07T07:51:14Z")
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### Author:  [@kaiu](https://forums.ankiweb.net/u/kaiu)
#### Post date: [June 7, 2026, 8:04am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/9 "2026-06-07T08:04:41Z")
Let’s wait for the Anki developers; they sometimes respond. I’d try different packages, since I don’t know what laptop you have or what’s compatible with it. Although, if it’s already running, it should be clear. It’s possible that something is dependent on the internet during installation, and it’s trying to download but can’t.
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 7, 2026, 8:23am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/10 "2026-06-07T08:23:42Z")
Thank you for your help till now, want to use it as soon as possible as used to be.
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### Author:  [@abdo](https://forums.ankiweb.net/u/abdo)
#### Post date: [June 7, 2026, 10:55am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/11 "2026-06-07T10:55:52Z")
Do you see the issue if you uninstall the previous version of Anki manually first (from Settings \> Apps \> Installed apps)?
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 7, 2026, 1:12pm UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/12 "2026-06-07T13:12:12Z")
not able to uninstall as you said when i checking from settings\> apps\> installed apps.
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### Author:  [@kaiu](https://forums.ankiweb.net/u/kaiu)
#### Post date: [June 7, 2026, 5:02pm UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/13 "2026-06-07T17:02:03Z")
When I was trying to troubleshoot my own issue, I simply created a new administrator-level user on the system and installed Anki under that username. I determined that the new username was installing Anki, which obviously meant the problem was in the old username’s files, and I was already struggling. Of course, I also had a virtual Windows 11 system running, so I checked everything there and made sure everything was working properly. It’s complicated. Errors are piling up on my own, too, and I just found a bug that’s been going on for four months now, slowing everything down. The beta 2 version of Anki isn’t working perfectly for me either: sometimes it doesn’t display the deck list, and sometimes the preview is blank. It’s hard to pinpoint and figure out what’s wrong. I even ran it as an administrator, and something seems odd, but when I run it from the console, it works reliably and the problem disappears.
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### Author:  [@abdo](https://forums.ankiweb.net/u/abdo)
#### Post date: [June 8, 2026, 11:15am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/14 "2026-06-08T11:15:33Z")
Do you see the error if you choose this option and install Anki to "C:\Program Files\Anki"?
If you don’t have adminstrator administrator access, try installing to a different folder from “C:\Users\ramku\OneDrive”. I suspect this has something to due with OneDrive.
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### Author:  [@abdo](https://forums.ankiweb.net/u/abdo)
#### Post date: [June 8, 2026, 11:24am UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/15 "2026-06-08T11:24:21Z")
> [@kaiu](#):
>
> I just found a bug that’s been going on for four months now, slowing everything down. The beta 2 version of Anki isn’t working perfectly for me either: sometimes it doesn’t display the deck list, and sometimes the preview is blank. It’s hard to pinpoint and figure out what’s wrong.
Please let us know more about this in the beta thread (assuming changing the Video Driver option didn’t help).
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 8, 2026, 1:58pm UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/16 "2026-06-08T13:58:09Z")
still like this even if i tried install at “C:\Program Files\Anki”
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### Author:  [@abdo](https://forums.ankiweb.net/u/abdo)
#### Post date: [June 8, 2026, 2:14pm UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/17 "2026-06-08T14:14:04Z")
To confirm, this is beta 2 not 1, right?
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 8, 2026, 2:36pm UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/18 "2026-06-08T14:36:43Z")
**[anki-26.05b2-win-x64.msi](https://github.com/ankitects/anki/releases/download/26.05b2/anki-26.05b2-win-x64.msi)**
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### Author:  [@abdo](https://forums.ankiweb.net/u/abdo)
#### Post date: [June 8, 2026, 4:20pm UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/19 "2026-06-08T16:20:39Z")
Can you download this batch script, copy it to the same folder where the .msi file is located and run it? [Gofile - Cloud Storage Made Simple](https://gofile.io/d/t09gsd)
After the same error is shown, you should see a file named install.log in the same folder. Please upload that file to [https://gofile.io/](https://gofile.io/) and post the link here.
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### Author:  [@Ram123](https://forums.ankiweb.net/u/Ram123)
#### Post date: [June 9, 2026, 7:24pm UTC](https://forums.ankiweb.net/t/anki-installer-issue/70005/20 "2026-06-09T19:24:39Z")
Not able to post the link
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