# Anki Error Please Helpp

**URL:** <https://forums.ankiweb.net/t/anki-error-please-helpp/26063>\
**Category:** Help\
**Created:** [January 6, 2023, 1:19pm UTC](https://forums.ankiweb.net/t/anki-error-please-helpp/26063 "2023-01-06T13:19:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ankiuser12343523](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@Ankiuser12343523](https://forums.ankiweb.net/u/Ankiuser12343523)\
**Post date:** [January 6, 2023, 1:19pm UTC](https://forums.ankiweb.net/t/anki-error-please-helpp/26063/1 "2023-01-06T13:19:20Z")

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I keep getting this error and check database doesn’t help.

Error  
Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.4.0 PyQt 6.4.0  
Platform: Windows-10-10.0.22000  
Flags: frz=True ao=False sv=2  
Add-ons, last update check: 2023-01-06 08:03:42

Caught exception:  
Traceback (most recent call last):  
File “aqt.progress”, line 118, in handler  
File “aqt.main”, line 197, in on\_window\_init  
File “aqt.main”, line 242, in setupProfileAfterWebviewsLoaded  
File “aqt.main”, line 293, in setupProfile  
File “aqt.main”, line 453, in loadProfile  
File “aqt.main”, line 537, in setup\_sound  
File “aqt.sound”, line 867, in setup\_audio  
File “aqt.tts”, line 269, in   
File “C:\Program Files\Anki\lib\win32com\client\__init_\_.py”, line 11, in   
from . import gencache  
File “C:\Program Files\Anki\lib\win32com\client\gencache.py”, line 761, in   
**init** ()  
File “C:\Program Files\Anki\lib\win32com\client\gencache.py”, line 60, in **init**  
\_LoadDicts()  
File “C:\Program Files\Anki\lib\win32com\client\gencache.py”, line 119, in \_LoadDicts  
version = p.load()  
\_pickle.UnpicklingError: invalid load key, ‘\x00’.

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<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [January 7, 2023, 12:15am UTC](https://forums.ankiweb.net/t/anki-error-please-helpp/26063/2 "2023-01-07T00:15:43Z")

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> [@\_pickle.UnpicklingError: invalid load key, ‘\\x00’](https://forums.ankiweb.net/t/pickle-unpicklingerror-invalid-load-key-x00/23664):
>
> Hi everyone, every time I try to open Anki, i get this error message below. I already tried going on Tools \> Check Database but nothing happens after it. The issue still persists. I already looked through similar forums but they were 2 years ago so I want updated information. Please help!!! My exams are coming up and I need my desktop Anki desperately!!! Error An error occurred. Please use Tools \> Check Database to see if that fixes the problem. If problems persist, please report the problem…

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<div class="post-metadata">

**Author:** ![Ankiuser12343523](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@Ankiuser12343523](https://forums.ankiweb.net/u/Ankiuser12343523)\
**Post date:** [January 7, 2023, 6:18am UTC](https://forums.ankiweb.net/t/anki-error-please-helpp/26063/3 "2023-01-07T06:18:40Z")

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Thank you!  
I appreciate your help so much

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [February 6, 2023, 6:19am UTC](https://forums.ankiweb.net/t/anki-error-please-helpp/26063/4 "2023-02-06T06:19:20Z")

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