Anki doesn't open, update error

[Friendlyfire]

Hi,

I need urgent help: my anki doesn’t want to open.

I received a pop-up message that there is a new version and i should update, so I proceeded but I’m stuck because the launcher doesn’t find any updates. Each time I close the launcher and click to open Anki again, it launches an update.

heres the message in the launcher:

Checking for updates…

Updating Anki…

× No solution found when resolving dependencies for split

│ (python_full_version >= ‘3.10’):

╰─ Because there is no version of anki-release==26.9.3 and your project

  depends on anki-release==26.9.3, we can conclude that your project's

  requirements are unsatisfiable.

Install failed: Failed to run (1): /Applications/Anki.app/Contents/MacOS/uv sync --upgrade --no-config --managed-python --python 3.13.5

Error: Failed to run (1): /Applications/Anki.app/Contents/MacOS/uv sync --upgrade --no-config --managed-python --python 3.13.5

Press enter to close…

Saving session…

…copying shared history…

…saving history…truncating history files…

…completed.

Process completed

How can I solve this ASAP without losing my data?

[Danika_Dakika]

An important note about updating to 26.05 (and later)

The upgrade feature in launcher-based versions (25.07 to 25.09.4) cannot be used to upgrade to 26.05 due to packaging changes. If you try Tools>Upgrade/Downgrade or get an update notification (you’ll only get a notification currently if you’re not on 25.09.4 but the launcher will still try to download 26.05 instead), you might see this error: x No solution found when resolving dependencies for split (python_full_version == '3.9.*'): `-> Because the requested Python version (>=3.9) does not sa…

[Friendlyfire]

First of all, thank you so so much for your fast response! I truly hope God grants you His Pleasure & Happiness in this world & the hereafter. I just felt this prayer for you instantly and thought to share it.

Anyways, I did what you said and I got this notification and so I proceeded and upgraded to 26.9.3. Am I up-to-date now?

[Danika_Dakika]

You are very kind.

@Friendlyfire

Am I up-to-date now?

Go to Anki/Help > About – you can see there what version you currently have installed. 26.09.3 is the most recent release.