# Anki desktop windows 10 **URL:** \ **Category:** Help\ **Created:** [August 1, 2022, 6:05pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936 "2022-08-01T18:05:20Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Bassim\_Amer](https://avatars.discourse-cdn.com/v4/letter/b/3ec8ea/32.png) [@Bassim\_Amer](https://forums.ankiweb.net/u/Bassim_Amer)\ **Post date:** [August 1, 2022, 6:05pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/1 "2022-08-01T18:05:20Z")
Hello everyone. I just reset windows 10 on my laptop and installed Anki Qt 5 as Qt6 was crashing before resetting my windows. It keeps crashing now and I can’t open it even after clicking the shift key while opening. I need help, please Thanks ![Screenshot (2)](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/0/0ef1d4bb5fed27ae1368abdde402a7eeb457235b.png) ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/2/2d3a809d6e8744afac06fa0514125ac5f2301435.png) ---
**Author:** ![BlackBeans](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/blackbeans/32/2283_2.png) [@BlackBeans](https://forums.ankiweb.net/u/BlackBeans)\ **Post date:** [August 1, 2022, 6:25pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/2 "2022-08-01T18:25:27Z")
Do you mean that the Qt6 version keeps crashing, or any version? ---
**Author:** ![Bassim\_Amer](https://avatars.discourse-cdn.com/v4/letter/b/3ec8ea/32.png) [@Bassim\_Amer](https://forums.ankiweb.net/u/Bassim_Amer)\ **Post date:** [August 1, 2022, 7:01pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/3 "2022-08-01T19:01:55Z")
Yeah, it keeps crashing. ---
**Author:** ![Bassim\_Amer](https://avatars.discourse-cdn.com/v4/letter/b/3ec8ea/32.png) [@Bassim\_Amer](https://forums.ankiweb.net/u/Bassim_Amer)\ **Post date:** [August 1, 2022, 8:31pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/4 "2022-08-01T20:31:30Z")
I also tried 2.1.53.qt6 but it still crashes. ---
**Author:** ![Abdoadel2019](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdoadel2019/32/11863_2.png) [@Abdoadel2019](https://forums.ankiweb.net/u/Abdoadel2019)\ **Post date:** [August 1, 2022, 9:21pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/5 "2022-08-01T21:21:54Z")
Check this page [https://answers.microsoft.com/en-us/windows/forum/all/applications-fail-to-start-with-kernelbasedll/44a4c2ad-a43f-479b-b026-bcdc2ff01285](https://answers.microsoft.com/en-us/windows/forum/all/applications-fail-to-start-with-kernelbasedll/44a4c2ad-a43f-479b-b026-bcdc2ff01285) ---
**Author:** ![Abdoadel2019](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdoadel2019/32/11863_2.png) [@Abdoadel2019](https://forums.ankiweb.net/u/Abdoadel2019)\ **Post date:** [August 1, 2022, 9:26pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/6 "2022-08-01T21:26:20Z")
Also this. he managed to fix it by doing fresh windows install. it’s not a problem with anki itself > **[r/RocketLeague - Game crashes, faulty module KERNELBASE.DLL](https://www.reddit.com/r/RocketLeague/comments/4021gp/game_crashes_faulty_module_kernelbasedll/)** > > 1 vote and 5 comments so far on Reddit ---
**Author:** ![Bassim\_Amer](https://avatars.discourse-cdn.com/v4/letter/b/3ec8ea/32.png) [@Bassim\_Amer](https://forums.ankiweb.net/u/Bassim_Amer)\ **Post date:** [August 1, 2022, 9:45pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/7 "2022-08-01T21:45:21Z")
I did a fresh install last week. I downgraded it to 2.1.49 and now it’s working. I think I’ll try 2.1.50. I tried 2.1.53 qt6 but crashes while syncing. and close without showing any message. Update\>\> 2.1.49 also crashes, thus it’s not the version problem. I’ll update my drivers and windows. ---
**Author:** ![Bassim\_Amer](https://avatars.discourse-cdn.com/v4/letter/b/3ec8ea/32.png) [@Bassim\_Amer](https://forums.ankiweb.net/u/Bassim_Amer)\ **Post date:** [August 17, 2022, 12:51pm UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/8 "2022-08-17T12:51:37Z")
I updated all my drivers and downloaded “KernelBase.dll”, and put it in the app location in C, but it didn’t solve the problem. I hope anyone will help me, thanks. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:06am UTC](https://forums.ankiweb.net/t/anki-desktop-windows-10/21936/9 "2023-05-01T04:06:23Z")