# Anki Desktop and Anki Web not syncing **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [January 26, 2026, 2:37am UTC](https://forums.ankiweb.net/t/anki-desktop-and-anki-web-not-syncing/68442 "2026-01-26T02:37:15Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Musubi](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@Musubi](https://forums.ankiweb.net/u/Musubi)\ **Post date:** [January 26, 2026, 2:37am UTC](https://forums.ankiweb.net/t/anki-desktop-and-anki-web-not-syncing/68442/1 "2026-01-26T02:37:15Z")
I’ve only had anki a few months. I have a deck on anki web that is perfectly synced with my anki droid account. But depending on where I am, I like to study my decks on both my phone and my desktop so I want them all to be synced obviously - but my anki deskstop does not sync. To my understanding, the sync has to come from either anki desktop or anki droid. On anki droid I sync it to anki web and when I check anki web online, I see it updated. But when I sync from anki desktop, it says “collection sync complete” but when I check anki web, it is NOT updated/synced. I truly do not understand why. I downloaded the anki desktop app directly from the anki website so it’s the most up to date as well. The same email is used - but I couldn’t even check if I wanted to because on anki desktop there is no tab for account or settings. ---
**Author:** ![BenJamesBen](https://avatars.discourse-cdn.com/v4/letter/b/13edae/32.png) [@BenJamesBen](https://forums.ankiweb.net/u/BenJamesBen)\ **Post date:** [January 26, 2026, 3:05am UTC](https://forums.ankiweb.net/t/anki-desktop-and-anki-web-not-syncing/68442/2 "2026-01-26T03:05:47Z")
> [@Musubi](#): > > on anki desktop there is no tab for account On the desktop Anki app, you can see what account is being used, from the **Tools** menu on Windows/Linux or the **Anki** menu on a Mac: Preferences → Syncing → AnkiWeb Account ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 26, 2026, 7:51am UTC](https://forums.ankiweb.net/t/anki-desktop-and-anki-web-not-syncing/68442/3 "2026-01-26T07:51:22Z")
Yes, you’re syncing your devices with different AnkiWeb accounts, so each device has a completely separate collection. You should merge those into one account, but you’ll need to be careful to make sure you don’t lose data in either one – [Syncing with AnkiWeb - Anki Manual](https://docs.ankiweb.net/syncing.html#merging-conflicts) . When you’re done, to avoid this confusion in the future, you should remove the unneeded account – [https://ankiweb.net/account/settings](https://ankiweb.net/account/settings) – and make sure your web browsers aren’t saving credentials for the deleted account. ---
**Author:** ![Musubi](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@Musubi](https://forums.ankiweb.net/u/Musubi)\ **Post date:** [January 26, 2026, 2:45pm UTC](https://forums.ankiweb.net/t/anki-desktop-and-anki-web-not-syncing/68442/4 "2026-01-26T14:45:37Z")
I see no anki menu, I see only these tabs: Decks, Add, Browse, Stats, Sync ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 26, 2026, 3:35pm UTC](https://forums.ankiweb.net/t/anki-desktop-and-anki-web-not-syncing/68442/5 "2026-01-26T15:35:20Z")
Look at the _menu bar_ for the window – _above_ those buttons, or on macOS you might have it set to display at the top of your screen. [Preferences - Anki Manual](https://docs.ankiweb.net/preferences.html) ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/8/1/81696ae0a6639f135029e835fad9a2d70f98dd1f.png) ---
**Author:** ![Musubi](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@Musubi](https://forums.ankiweb.net/u/Musubi)\ **Post date:** [January 28, 2026, 3:36am UTC](https://forums.ankiweb.net/t/anki-desktop-and-anki-web-not-syncing/68442/6 "2026-01-28T03:36:06Z")
Ah I see I’m not used to Mac so I didn’t see that - thanks ! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [February 27, 2026, 3:36am UTC](https://forums.ankiweb.net/t/anki-desktop-and-anki-web-not-syncing/68442/7 "2026-02-27T03:36:15Z")
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