# Anki deskopt´s screen is all black **URL:** \ **Category:** Help\ **Created:** [July 10, 2020, 6:21pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901 "2020-07-10T18:21:41Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![maiasofialarrarte](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@maiasofialarrarte](https://forums.ankiweb.net/u/maiasofialarrarte)\ **Post date:** [July 10, 2020, 6:21pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/1 "2020-07-10T18:21:41Z")
“When I double-click on the Anki icon, the screen is all black. I tried different versions and searching for the error on Google, but couldn’t find anything useful. I have copied and pasted the screen to the bottom of my post. What should I do?” ![Anki screen](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/c42637454973517e998e508a0d2fd003d657476e.jpeg) ---
**Author:** ![mmdj2](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/mmdj2/32/124_2.png) [@mmdj2](https://forums.ankiweb.net/u/mmdj2)\ **Post date:** [July 10, 2020, 6:33pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/2 "2020-07-10T18:33:00Z")
[https://www.reddit.com/r/Anki/comments/fvag7c/anki\_blank\_screen\_problem/](https://www.reddit.com/r/Anki/comments/fvag7c/anki_blank_screen_problem/) > So Damien told there is no solution for that now. But if you just download the alternate version the problem will be solved. don’t know what causes it, never had this issue. if the alternate version doesn’t solve your proble, you’ll have to wait until Damien (or someone who has experience with this problem) gives you an answer. ---
**Author:** ![maiasofialarrarte](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@maiasofialarrarte](https://forums.ankiweb.net/u/maiasofialarrarte)\ **Post date:** [July 10, 2020, 6:40pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/3 "2020-07-10T18:40:59Z")
[Anki for 32 bit Windows 7/8/10 (2.1.26-alternate)] not working, also black screen ---
**Author:** ![maiasofialarrarte](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@maiasofialarrarte](https://forums.ankiweb.net/u/maiasofialarrarte)\ **Post date:** [July 10, 2020, 6:47pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/4 "2020-07-10T18:47:19Z")
[Download Anki for 32 bit Windows 7/8/10 (2.1.22-alternate)] gives me this error ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/748f74a02f638e2dc738b5b22b5f2090da7f1ab9.png) ---
**Author:** ![mmdj2](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/mmdj2/32/124_2.png) [@mmdj2](https://forums.ankiweb.net/u/mmdj2)\ **Post date:** [July 10, 2020, 6:48pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/5 "2020-07-10T18:48:52Z")
install the version that you had installed, then go to `File -> Switch profile`. click on `Downgrade and quit` then install this alternate version. ---
**Author:** ![maiasofialarrarte](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@maiasofialarrarte](https://forums.ankiweb.net/u/maiasofialarrarte)\ **Post date:** [July 10, 2020, 7:07pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/6 "2020-07-10T19:07:49Z")
still black ☹ i tried 64 bit Windows 7/8/10 (2.1.26-standard)] with 32 bit Windows 7/8/10 (2.1.22-alternate)] and also [Anki for 32 bit Windows 7/8/10 (2.1.26-alternate)] with 32 bit Windows 7/8/10 (2.1.22-alternate)] doing what you said and the screen is still black. ---
**Author:** ![mmdj2](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/mmdj2/32/124_2.png) [@mmdj2](https://forums.ankiweb.net/u/mmdj2)\ **Post date:** [July 10, 2020, 7:43pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/7 "2020-07-10T19:43:19Z")
you should probably wait until @dae answers you. i have never had this issue, and don’t know what causes it, or how to solve it. sorry ---
**Author:** ![maiasofialarrarte](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@maiasofialarrarte](https://forums.ankiweb.net/u/maiasofialarrarte)\ **Post date:** [July 10, 2020, 9:22pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/8 "2020-07-10T21:22:38Z")
@mmdj2 thank you for trying! @dae please help me! 😢 ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [July 10, 2020, 10:47pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/9 "2020-07-10T22:47:30Z")
Chances are one of the three possible video drivers will fix the issue: [https://changes.ankiweb.net/#/known-issues](https://changes.ankiweb.net/#/known-issues) ---
**Author:** ![maiasofialarrarte](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@maiasofialarrarte](https://forums.ankiweb.net/u/maiasofialarrarte)\ **Post date:** [July 10, 2020, 6:27pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/10 "2020-07-10T18:27:32Z")
Tengo windows 7, 64 bits. Cuando descargo las distintas versiones y abro el programa la pantalla aparece toda negra, busque por todos lados y no encuentro la solución ¿Alguna idea? Desde ya gracias!! [Anki screen|690x387](https://forums.ankiweb.net/uploads/short-url/rZdsBC7IzRrOPkxRuIShhFuFsZ0.jpeg) ---
**Author:** ![maiasofialarrarte](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@maiasofialarrarte](https://forums.ankiweb.net/u/maiasofialarrarte)\ **Post date:** [July 11, 2020, 8:27pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/11 "2020-07-11T20:27:46Z")
still not working ☹ It says that the file cannot be found ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [July 13, 2020, 1:00am UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/12 "2020-07-13T01:00:35Z")
If you change the hardware acceleration option in the preferences screen then it will create the gldriver file. ---
**Author:** ![slava](https://avatars.discourse-cdn.com/v4/letter/s/b487fb/32.png) [@slava](https://forums.ankiweb.net/u/slava)\ **Post date:** [December 28, 2020, 10:40am UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/13 "2020-12-28T10:40:18Z")
Hey, dude, do you know a solution this important problem? ---
**Author:** ![pdelerue](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@pdelerue](https://forums.ankiweb.net/u/pdelerue)\ **Post date:** [March 7, 2021, 1:50pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/14 "2021-03-07T13:50:02Z")
Hi. I have the exact same problem since I upgraded to Windows 10 version 1809. Computer = Dell 7400 2-in-1, Intel UHD 620. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/0/0970aae786302bb28a7b6eb1651339ca88026876.png) I tried the following : - Use anki-2.1.35-windows-alternate - Upgrade to Anki last version 2.1.41. - Upgrade the Intel driver to last version from Dell for my computer (27.20.100.9126) - With `gldriver = software` : ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/5/54a646322f15830152679b71fe9aa110427a3a10.png) In anki-console, I’m getting the following error : `Qt critical: ARB::createContext: wglCreateContextAttribsARB() failed (GL error code: 0x0) for format: QSurfaceFormat(version 2.0, options QFlags(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile), shared context: 0x1 (The operation completed successfully.) Qt critical: GDI::createContext: wglCreateContext failed. (The operation completed successfully.) Qt warning: Unable to create a GL Context.` - With `gldriver = auto` and `gldriver = angle` : the following error message is raised in anki-console `Qt warning: QQuickWidget cannot be used as a native child widget. Consider setting Qt::AA_DontCreateNativeWidgetSiblings` I have no clue what else to do. Would anyone have an idea ? Thanks in advance. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [March 9, 2021, 2:02am UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/15 "2021-03-09T02:02:06Z")
If none of the available drivers work, and updating to the latest Windows and latest video drivers does not help, I’m afraid I’m out of ideas. ---
**Author:** ![pdelerue](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@pdelerue](https://forums.ankiweb.net/u/pdelerue)\ **Post date:** [March 9, 2021, 7:52am UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/16 "2021-03-09T07:52:45Z")
Thanks for giving a look. I’ll try using another computer, even if it’s not the most comfortable solution 🙂 ---
**Author:** ![iugnis](https://avatars.discourse-cdn.com/v4/letter/i/b77776/32.png) [@iugnis](https://forums.ankiweb.net/u/iugnis)\ **Post date:** [July 27, 2021, 11:48pm UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/17 "2021-07-27T23:48:41Z")
This worked for me, I changed the Color Settings in the Intel Graphics Control Panel, from 16 bit to 32 bit. I have a win 7, 64 bits. Using version 2.1.44. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [July 28, 2021, 1:40am UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/18 "2021-07-28T01:40:52Z")
I’m surprised 16 bit color is still even an option in 2021. Thanks for taking the time to post your solution. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:57am UTC](https://forums.ankiweb.net/t/anki-deskopt-s-screen-is-all-black/901/19 "2023-05-01T04:57:51Z")
Closed on May 1, 2023, 4:57am UTC