# Anki continues to crash after opening files **URL:** \ **Category:** Help\ **Created:** [February 11, 2026, 8:01pm UTC](https://forums.ankiweb.net/t/anki-continues-to-crash-after-opening-files/68793 "2026-02-11T20:01:59Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![TaylorEU](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@TaylorEU](https://forums.ankiweb.net/u/TaylorEU)\ **Post date:** [February 11, 2026, 8:01pm UTC](https://forums.ankiweb.net/t/anki-continues-to-crash-after-opening-files/68793/1 "2026-02-11T20:01:59Z")
Hello! Recently, my anki has been having issues with crashing whenever I open a file within anki (i.e. to upload a file for image occlusion). I initially thought that it was related to my image occlusion add-on, so I uninstalled and reinstalled it. Once issues persisted, I made sure my anki was up to date, checked files within my databases and media, changed my driver to from Direct3d to OpenGL, removed all my ad-ons to see if something else was causing the issue, and still no luck. I also checked if there was an issues with the IO in the “manage deck” open with no luck. When I tried to open one of my back-ups to see if reverting my anki would help, but that crashed too. That lead me to believe that there is some issue with my Anki opening files within Anki and not something specifically tied to image occlusion. I would love any help or feedback to fix this issues as soon as possible. Thank you! ---
**Author:** ![kaiu](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/kaiu/32/32616_2.png) [@kaiu](https://forums.ankiweb.net/u/kaiu)\ **Post date:** [February 11, 2026, 8:17pm UTC](https://forums.ankiweb.net/t/anki-continues-to-crash-after-opening-files/68793/2 "2026-02-11T20:17:07Z")
> [@Problems with the back image occlusion](https://forums.ankiweb.net/t/problems-with-the-back-image-occlusion/68755/5): > > When I see “This is the first time NAME\_ABC has posted,” I assume people don’t know all the nuances of Anki and haven’t done what the help says because they simply don’t read it. I’d ask them to go to “Help \> About Anki,” click “Copy Debug Info,” and paste it in. It will contain very important information: Anki 25.09.2 (3890e12c) (ao) Python 3.13.5 Qt 6.9.1 PyQt 6.9.1 Platform: Windows-10-10.0.19045-SP0 ===Add-ons (active)=== This information already tells you which version you’re using o… But we are waiting [Profile - Danika\_Dakika - Anki Forums](https://forums.ankiweb.net/u/danika_dakika) he has a lot of experience in guessing riddles without initial information. ---
**Author:** ![Anon\_0000](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@Anon\_0000](https://forums.ankiweb.net/u/Anon_0000)\ **Post date:** [February 11, 2026, 8:19pm UTC](https://forums.ankiweb.net/t/anki-continues-to-crash-after-opening-files/68793/3 "2026-02-11T20:19:53Z")
Probably a windows user. Copy pasting my response that I gave others as well: > Probably related to [[Windows] Anki crash when clicking import / export](https://forums.ankiweb.net/t/windows-anki-crash-when-clicking-import-export/68541). Everything that needs to open the windows file chooser dialog causes a crash. > > Try [[Windows] Anki crash when clicking import / export - #24 by kelciour](https://forums.ankiweb.net/t/windows-anki-crash-when-clicking-import-export/68541/24). ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [February 12, 2026, 7:27am UTC](https://forums.ankiweb.net/t/anki-continues-to-crash-after-opening-files/68793/4 "2026-02-12T07:27:12Z")
I’m not a “he” – and there’s no need to link/ping me for questions. There are lots of helpful folks here, and @Anon_0000 noticed the same connection I would have. If you don’t have an answer for someone’s question, linking them to an unrelated thread isn’t helpful. It would be better for you to just not comment. ---
**Author:** ![kaiu](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/kaiu/32/32616_2.png) [@kaiu](https://forums.ankiweb.net/u/kaiu)\ **Post date:** [February 12, 2026, 7:46am UTC](https://forums.ankiweb.net/t/anki-continues-to-crash-after-opening-files/68793/5 "2026-02-12T07:46:57Z")
> [@Danika\_Dakika](#): > > I’m not a “he” – and there’s no need to link/ping me for questions. There are lots of helpful folks here, and @Anon_0000 noticed the same connection I would have. Requiring users to provide basic information about their operating system and installed plugins is fine, but you’re ignoring it. Even the help file only mentions it in case of a crash. But code doesn’t always freeze, or freeze so severely that everything stops working, and such data is absolutely necessary, and every program collects it. As for “they” or “she”—sorry, those are translation errors from the image… In English, animals don’t have gender unless you specifically specify it, but in our language, it’s important. So I don’t know how to address you. You can address me as “he” or “she,” as long as it’s not “it.” 🙂 Regarding the program’s responsiveness to the user: in both cases, the person asking the question doesn’t explain anything, so why should anyone have to guess what’s wrong? In such cases, I usually just remotely connect to the user’s computer and figure out the problem in 10 minutes. But these days there are too many different operating systems and devices, and it’s impossible to understand the cause of a program failure without knowing what device it is. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [March 14, 2026, 7:47am UTC](https://forums.ankiweb.net/t/anki-continues-to-crash-after-opening-files/68793/6 "2026-03-14T07:47:30Z")
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