# Anki app error message

**URL:** https://forums.ankiweb.net/t/anki-app-error-message/8207
**Category:** Help
**Created:** [March 10, 2021, 10:21pm UTC](https://forums.ankiweb.net/t/anki-app-error-message/8207 "2021-03-10T22:21:15Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Sistergraf](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@Sistergraf](https://forums.ankiweb.net/u/Sistergraf)
#### Post date: [March 10, 2021, 10:21pm UTC](https://forums.ankiweb.net/t/anki-app-error-message/8207/1 "2021-03-10T22:21:15Z")

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Hi,  
When I try to sync my laptop to my phone, I get this error message. Does anyone know what that means and what I can do about it?

Thank you!

Ava

 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/0/0f329e61ac747af87d9783b6b39ae94a37d35ac7.jpeg)

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### Author: ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)
#### Post date: [March 11, 2021, 2:17am UTC](https://forums.ankiweb.net/t/anki-app-error-message/8207/2 "2021-03-11T02:17:51Z")

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Please tap on the gear/cog in the top right, then “check database”

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### Author: ![Sistergraf](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@Sistergraf](https://forums.ankiweb.net/u/Sistergraf)
#### Post date: [March 21, 2021, 11:53pm UTC](https://forums.ankiweb.net/t/anki-app-error-message/8207/3 "2021-03-21T23:53:12Z")

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Thank you! I tried that and it initially stated that I should reposition my cards into the browser (or something similar) and then I tried to sync again and checked datatbase and now it says “ Database rebuilt and optimized.” but I still get the same error message

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### Author: ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)
#### Post date: [March 22, 2021, 3:30am UTC](https://forums.ankiweb.net/t/anki-app-error-message/8207/4 "2021-03-22T03:30:32Z")

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Hmm. Ok, please force a one-way sync in the preferences screen. If your phone has your latest data, please choose upload, and then download on your other devices. Does that resolve the issue?

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### Author: ![Sistergraf](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@Sistergraf](https://forums.ankiweb.net/u/Sistergraf)
#### Post date: [May 25, 2021, 1:14am UTC](https://forums.ankiweb.net/t/anki-app-error-message/8207/5 "2021-05-25T01:14:48Z")

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Thanks so much. Had to force a one way sync and it worked.

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### Author: ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)
#### Post date: [May 1, 2023, 7:55am UTC](https://forums.ankiweb.net/t/anki-app-error-message/8207/6 "2023-05-01T07:55:53Z")

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