# Anki account issue **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [March 28, 2026, 10:34am UTC](https://forums.ankiweb.net/t/anki-account-issue/69268 "2026-03-28T10:34:08Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![LMS](https://avatars.discourse-cdn.com/v4/letter/l/35a633/32.png) [@LMS](https://forums.ankiweb.net/u/LMS)\ **Post date:** [March 28, 2026, 10:34am UTC](https://forums.ankiweb.net/t/anki-account-issue/69268/1 "2026-03-28T10:34:08Z")
So I am using Anki on my phone as well as on my Mac and while actually everything works fine I tried to sync and now it is saying that I need to sync my account on anki web in order to be able to synchronize my decks. However, when I tried to log in on [ankiweb.net](http://ankiweb.net), the platform said that I don’t have an account. Hence, why I am currently unable to sync anything and I am confused because I have an anki account or at least had one before the website told me I do not and now am unable to sync. Not sure if there’s much I can do except register anew, would still really appreciate some input. Thanks! ---
**Author:** ![sync2000](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@sync2000](https://forums.ankiweb.net/u/sync2000)\ **Post date:** [March 28, 2026, 12:10pm UTC](https://forums.ankiweb.net/t/anki-account-issue/69268/2 "2026-03-28T12:10:14Z")
> [@LMS](#): > > when I tried to log in on [ankiweb.net](http://ankiweb.net), the platform said that I don’t have an account. LMS, I would check once again very carefully if I used the right email address and the right password. It has happened to me already a few times that [ankiweb.net](http://ankiweb.net) claimed that I don’t have an account. And I was just “It can’t be… It can’t be true…” After a long search and check, it turned out that the login credentials I had tried to enter before are not the correct ones. I mixed something up. ---
**Author:** ![sync2000](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@sync2000](https://forums.ankiweb.net/u/sync2000)\ **Post date:** [March 28, 2026, 12:37pm UTC](https://forums.ankiweb.net/t/anki-account-issue/69268/3 "2026-03-28T12:37:02Z")
@LMS By the way on a Android phone (Ankidroid) you can go to Settings \> Sync \> AnkiWeb account → There you can see the email address you used for [AnkiWeb.net](http://AnkiWeb.net). On Iphone could work the same way. ---
**Author:** ![BenJamesBen](https://avatars.discourse-cdn.com/v4/letter/b/13edae/32.png) [@BenJamesBen](https://forums.ankiweb.net/u/BenJamesBen)\ **Post date:** [March 28, 2026, 12:41pm UTC](https://forums.ankiweb.net/t/anki-account-issue/69268/4 "2026-03-28T12:41:36Z")
On iPhone (AnkiMobile app) the steps are: top right gear icon (preferences) \> Syncing \> Logged In As On Mac (Anki desktop app) the steps are: menu bar \> Anki \> Preferences… \> Syncing \> AnkiWeb Account ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [March 28, 2026, 9:05pm UTC](https://forums.ankiweb.net/t/anki-account-issue/69268/5 "2026-03-28T21:05:36Z")
I can verify that you have an AnkiWeb account linked to the email address you used to post here – but it was just created today. However you also appear to have a 2nd account with a similar email address [the same, except with a `.` halfway through], created last year. Both of those accounts look like they’ve synced nearly the same collection with the same devices, as recently as today. If you’ve accidentally created 2 AnkiWeb accounts, the best time to fix that is right now. Keeping both of them around nearly guarantees they will be a source of confusion in the future. - Pick which email address you want to use. - Go through your devices one-by-one and make sure they are using that email address. - For _the other_ email address – go to your [AnkiWeb account settings page](https://ankiweb.net/account/settings) and click Remove Account. [Please be careful, because it cannot be undone. Consider using an incognito/private browser window so you have to directly enter your credentials.] - Go through your browsers one-by-one and clear the cache and cookies for `ankiweb.net`. Then log in with the _correct_ email address. You should also check that the correct email address is the only one in your saved credentials/passwords. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [April 27, 2026, 9:05pm UTC](https://forums.ankiweb.net/t/anki-account-issue/69268/6 "2026-04-27T21:05:47Z")
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