# An error occurred some times

**URL:** <https://forums.ankiweb.net/t/an-error-occurred-some-times/24481>\
**Category:** Help\
**Created:** [November 6, 2022, 12:22pm UTC](https://forums.ankiweb.net/t/an-error-occurred-some-times/24481 "2022-11-06T12:22:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![HelloWorld00](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@HelloWorld00](https://forums.ankiweb.net/u/HelloWorld00)\
**Post date:** [November 6, 2022, 12:22pm UTC](https://forums.ankiweb.net/t/an-error-occurred-some-times/24481/1 "2022-11-06T12:22:25Z")

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Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1  
Platform: Windows 10  
Flags: frz=True ao=False sv=2  
Add-ons, last update check: 2022-11-06 15:20:56

Unknown error

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**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\
**Post date:** [November 6, 2022, 12:48pm UTC](https://forums.ankiweb.net/t/an-error-occurred-some-times/24481/2 "2022-11-06T12:48:04Z")

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When does the error occur?

Please also see: [When problems occur - Frequently Asked Questions](https://faqs.ankiweb.net/when-problems-occur.html)

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [November 7, 2022, 4:50am UTC](https://forums.ankiweb.net/t/an-error-occurred-some-times/24481/3 "2022-11-07T04:50:55Z")

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I’m afraid we’re not sure what causes this error for some people.

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**Author:** ![HelloWorld00](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@HelloWorld00](https://forums.ankiweb.net/u/HelloWorld00)\
**Post date:** [December 6, 2022, 11:25am UTC](https://forums.ankiweb.net/t/an-error-occurred-some-times/24481/4 "2022-12-06T11:25:45Z")

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Thanks for replying me, sometimes the error still occurs but I don’t remember exactly when. Sorry for replying so late, but now it’s happening again and that’s a bit annoying. Are there any way to recover my cards when I need them?

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [January 5, 2023, 11:26am UTC](https://forums.ankiweb.net/t/an-error-occurred-some-times/24481/5 "2023-01-05T11:26:25Z")

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