# All photos don't work on Ankiweb and Ankidroid

**URL:** <https://forums.ankiweb.net/t/all-photos-dont-work-on-ankiweb-and-ankidroid/8455>\
**Category:** Syncing & AnkiWeb\
**Created:** [March 18, 2021, 10:44am UTC](https://forums.ankiweb.net/t/all-photos-dont-work-on-ankiweb-and-ankidroid/8455 "2021-03-18T10:44:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![clalos33](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/clalos33/32/3966_2.png) [@clalos33](https://forums.ankiweb.net/u/clalos33)\
**Post date:** [March 18, 2021, 10:44am UTC](https://forums.ankiweb.net/t/all-photos-dont-work-on-ankiweb-and-ankidroid/8455/1 "2021-03-18T10:44:01Z")

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Hello. I have created some decks with the latest version of AnkiDesktop. Photos work fine on AnkiDesktop but not on AnkiWeb and AnkiAndroid (they show a small square). The photos are correctly positioned in their ‘collection.media’ folder, have the correct extension and correct name (even case-sensitive). Thank you in advance for your help.

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [March 18, 2021, 11:53am UTC](https://forums.ankiweb.net/t/all-photos-dont-work-on-ankiweb-and-ankidroid/8455/2 "2021-03-18T11:53:12Z")

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Please see [Media files may take time to sync - Frequently Asked Questions](https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html)

Also make sure that the option to synchronize media in the preferences is checked:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/3/3725e3e3e3b9f22e4a392815c2570272c2fdc997.png)

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**Author:** ![clalos33](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/clalos33/32/3966_2.png) [@clalos33](https://forums.ankiweb.net/u/clalos33)\
**Post date:** [March 18, 2021, 1:06pm UTC](https://forums.ankiweb.net/t/all-photos-dont-work-on-ankiweb-and-ankidroid/8455/3 "2021-03-18T13:06:30Z")

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Thanks, it’s very kind of you. Now everything works perfectly.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 6:17am UTC](https://forums.ankiweb.net/t/all-photos-dont-work-on-ankiweb-and-ankidroid/8455/4 "2023-05-01T06:17:54Z")

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Closed on May 1, 2023, 6:17am UTC