# Account recovery **URL:** \ **Category:** Help\ **Created:** [January 1, 2022, 5:01am UTC](https://forums.ankiweb.net/t/account-recovery/16308 "2022-01-01T05:01:42Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![knadhan](https://avatars.discourse-cdn.com/v4/letter/k/b5a626/32.png) [@knadhan](https://forums.ankiweb.net/u/knadhan)\ **Post date:** [January 1, 2022, 5:01am UTC](https://forums.ankiweb.net/t/account-recovery/16308/1 "2022-01-01T05:01:43Z")
I got my computer fixed and had to redownload Anki. Upon doing so I tried logging into my anki web account and had to do forgot my password but… Ankiweb says my email does not exist in the system. When I check my phone, my anki is logged in with the email address I’m trying online (not the email I am using right now). Not only does Anki not recognize my email address in the system. The email address on my phone is an old school account which I don’t have access to. So even if I end up sending a password retrieval email, I won’t be able to access it. What do I do at this point in order to sync my phone data to my computer? If I log out of on my phone, will I lose all the data?! Please help, boards approaching soon and I am freaking out! Thank you kindly 🙂 ---
**Author:** ![cqg](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cqg](https://forums.ankiweb.net/u/cqg)\ **Post date:** [January 1, 2022, 10:08am UTC](https://forums.ankiweb.net/t/account-recovery/16308/2 "2022-01-01T10:08:30Z")
You can export your collection to a .colpkg file from your phone, and import that file into Anki desktop. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [January 2, 2022, 12:36am UTC](https://forums.ankiweb.net/t/account-recovery/16308/3 "2022-01-02T00:36:11Z")
Logging out won’t lose any local data on your device. You can create a new account and sync again, just please make sure you choose “upload” to send that data to AnkiWeb, instead of downloading an empty collection from AnkiWeb. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:37am UTC](https://forums.ankiweb.net/t/account-recovery/16308/5 "2023-05-01T04:37:40Z")