# Syncing & AnkiWeb **URL:** https://forums.ankiweb.net/c/anki/syncing-and-ankiweb/8.md [Latest](https://forums.ankiweb.net/latest.md) · [Categories](https://forums.ankiweb.net/categories.md) --- ## [About the Syncing & AnkiWeb category](https://forums.ankiweb.net/t/about-the-syncing-ankiweb-category/16)
**Author:** [@dae](https://forums.ankiweb.net/u/dae)\ **Replies:** 0\ **Last updated:** [June 10, 2020, 4:17am UTC](https://forums.ankiweb.net/t/about-the-syncing-ankiweb-category/16 "2020-06-10T04:17:47Z")
If you’re having a problem syncing, please post here. --- ## [Anki 26.09.3 sync error on Intel MacBook Air after upgrading to macOS Sequoia](https://forums.ankiweb.net/t/anki-26-09-3-sync-error-on-intel-macbook-air-after-upgrading-to-macos-sequoia/71542)
**Author:** [@a\_1000](https://forums.ankiweb.net/u/a_1000)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 12:41pm UTC](https://forums.ankiweb.net/t/anki-26-09-3-sync-error-on-intel-macbook-air-after-upgrading-to-macos-sequoia/71542 "2026-10-24T12:41:50Z")
I’m having trouble syncing Anki on my MacBook Air and wondered if anyone could help. I’m using Anki 26.09.3 on an Intel MacBook Air running macOS Sequoia 15.8.1. I recently upgraded from macOS Monterey to Sequoia, and I… --- ## [Lost Anki Progress](https://forums.ankiweb.net/t/lost-anki-progress/71526)
**Author:** [@niall](https://forums.ankiweb.net/u/niall)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 1:38am UTC](https://forums.ankiweb.net/t/lost-anki-progress/71526 "2026-10-23T01:38:02Z")
Hello Anki Team, I Have been using Anki on windows but today reset my computer and decided to move to using Anki on my Macbook, When I pressed sync only one of my decks appeared and had none of my progress saved. Is it… --- ## [Accidentally deleted 3 decks on AnkiWeb – request for server-side backup](https://forums.ankiweb.net/t/accidentally-deleted-3-decks-on-ankiweb-request-for-server-side-backup/71508)
**Author:** [@18791](https://forums.ankiweb.net/u/18791)\ **Replies:** 2\ **Last updated:** [October 22, 2026, 8:19am UTC](https://forums.ankiweb.net/t/accidentally-deleted-3-decks-on-ankiweb-request-for-server-side-backup/71508 "2026-10-22T08:19:36Z")
Hello, I accidentally deleted 3 decks on my AnkiWeb account today. I only use AnkiWeb through a web browser, so I do not have an Anki app installed on a computer or phone, and I don’t have any local backups. Could a st… --- ## [Expired email verification link — can I request a new one?](https://forums.ankiweb.net/t/expired-email-verification-link-can-i-request-a-new-one/71517)
**Author:** [@zvereva.polina18](https://forums.ankiweb.net/u/zvereva.polina18)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 2:43pm UTC](https://forums.ankiweb.net/t/expired-email-verification-link-can-i-request-a-new-one/71517 "2026-10-21T14:43:26Z")
Hello! On September 8, I received an email from AnkiWeb asking me to verify that my email address is still valid. Unfortunately, I didn’t notice the email until October 21, and the verification link has now expired. Is… --- ## [Change (sub-)decks structure - keep AnkiWeb link](https://forums.ankiweb.net/t/change-sub-decks-structure-keep-ankiweb-link/71510)
**Author:** [@Crylise](https://forums.ankiweb.net/u/Crylise)\ **Replies:** 0\ **Last updated:** [October 20, 2026, 2:11pm UTC](https://forums.ankiweb.net/t/change-sub-decks-structure-keep-ankiweb-link/71510 "2026-10-20T14:11:10Z")
Hello :slight\_smile: I had a similar request about four years ago: Currently, I am sharing two parent decks from my AnkiWeb account (ankiweb\_de@medicuja.com): “Ankiphil - Klinik” (https://ankiweb.net/shared/info/72… --- ## [23,933 missing media files after Mac restore – request AnkiWeb media recovery](https://forums.ankiweb.net/t/23-933-missing-media-files-after-mac-restore-request-ankiweb-media-recovery/71486)
**Author:** [@cdk24](https://forums.ankiweb.net/u/cdk24)\ **Replies:** 5\ **Last updated:** [October 19, 2026, 3:46pm UTC](https://forums.ankiweb.net/t/23-933-missing-media-files-after-mac-restore-request-ankiweb-media-recovery/71486 "2026-10-19T15:46:11Z")
Hi, my Mac was recently restored. After reinstalling Anki and syncing with AnkiWeb, my cards/decks returned, but almost all of my images are missing. Tools → Check Media currently shows: Missing files: 23,933 Unused f… --- ## [Accidental overwrite of AnkiWeb - Need Server Backup Restore Please](https://forums.ankiweb.net/t/accidental-overwrite-of-ankiweb-need-server-backup-restore-please/71463)
**Author:** [@amr.samannudi](https://forums.ankiweb.net/u/amr.samannudi)\ **Replies:** 6\ **Last updated:** [October 19, 2026, 9:12am UTC](https://forums.ankiweb.net/t/accidental-overwrite-of-ankiweb-need-server-backup-restore-please/71463 "2026-10-19T09:12:42Z")
Hello Anki Team, I made a terrible mistake today. I logged into my AnkiDroid app and received the synchronization conflict prompt. I accidentally clicked “AnkiDroid” instead of “AnkiWeb”, which caused my phone’s current… --- ## [Accidental sync overwrite - Need server backup restore](https://forums.ankiweb.net/t/accidental-sync-overwrite-need-server-backup-restore/71500)
**Author:** [@xiennadeng](https://forums.ankiweb.net/u/xiennadeng)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 1:51am UTC](https://forums.ankiweb.net/t/accidental-sync-overwrite-need-server-backup-restore/71500 "2026-10-19T01:51:11Z")
Hello, I am in a major emergency—I have a massive deadline tomorrow and accidentally completely wiped out my Anki account. I just downloaded Anki Desktop onto a new computer today. While setting it up, I accidentally s… --- ## [Request to restore Anki decks after period of inactivity](https://forums.ankiweb.net/t/request-to-restore-anki-decks-after-period-of-inactivity/71496)
**Author:** [@kluo2029](https://forums.ankiweb.net/u/kluo2029)\ **Replies:** 3\ **Last updated:** [October 18, 2026, 6:34am UTC](https://forums.ankiweb.net/t/request-to-restore-anki-decks-after-period-of-inactivity/71496 "2026-10-18T06:34:16Z")
Hi , I was inactive for 6months+ on Anki and my decks were automatically deleted. Is there any way to have them restored? The account is connected to this email. thank you! --- ## [“error sending request for url ()”](https://forums.ankiweb.net/t/error-sending-request-for-url/71491)
**Author:** [@caitctaylorr](https://forums.ankiweb.net/u/caitctaylorr)\ **Replies:** 3\ **Last updated:** [October 18, 2026, 2:21am UTC](https://forums.ankiweb.net/t/error-sending-request-for-url/71491 "2026-10-18T02:21:20Z")
Anki sync/login fails on macOS Sonoma — “error sending request for url ()” I’m using a 2018 Intel MacBook Air running macOS Sonoma 14.8.9. Anki displays the following error whenever I attempt to log into AnkiWeb or syn… --- ## [Problem in Synchronizing after Phone change](https://forums.ankiweb.net/t/problem-in-synchronizing-after-phone-change/71477)
**Author:** [@brtag97](https://forums.ankiweb.net/u/brtag97)\ **Replies:** 2\ **Last updated:** [October 16, 2026, 6:55pm UTC](https://forums.ankiweb.net/t/problem-in-synchronizing-after-phone-change/71477 "2026-10-16T18:55:18Z")
Images are missing from Anki cards no both Anki web and ANki Desktop and ANki I phone. The issue may have started after I changed my phone and desktop, and I suspect some media files may have been deleted or lost during … --- ## [I accidentally deleted my flashcards on Ankiweb but do not have Anki app on my computer. What do i do to get them back?](https://forums.ankiweb.net/t/i-accidentally-deleted-my-flashcards-on-ankiweb-but-do-not-have-anki-app-on-my-computer-what-do-i-do-to-get-them-back/71426)
**Author:** [@lornaaaaa](https://forums.ankiweb.net/u/lornaaaaa)\ **Replies:** 8\ **Last updated:** [October 15, 2026, 4:59pm UTC](https://forums.ankiweb.net/t/i-accidentally-deleted-my-flashcards-on-ankiweb-but-do-not-have-anki-app-on-my-computer-what-do-i-do-to-get-them-back/71426 "2026-10-15T16:59:51Z")
I deleted my flashcards just now and I do not used the Laptop app version, is there any way my flashcards can be restored to a version dated yesterday or today? --- ## [Lost access to my AnkiWeb account and old Yahoo email](https://forums.ankiweb.net/t/lost-access-to-my-ankiweb-account-and-old-yahoo-email/71464)
**Author:** [@fabianorochaadm](https://forums.ankiweb.net/u/fabianorochaadm)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 4:35pm UTC](https://forums.ankiweb.net/t/lost-access-to-my-ankiweb-account-and-old-yahoo-email/71464 "2026-10-15T16:35:00Z")
Hello, I need help recovering access to my AnkiWeb account. I used AnkiWeb exclusively through my browser, and all my flashcards and study progress were stored there. I no longer have access to the Yahoo email address … --- ## [AnkiWeb decks have disappeared](https://forums.ankiweb.net/t/ankiweb-decks-have-disappeared/71425)
**Author:** [@13egarriganmattar](https://forums.ankiweb.net/u/13egarriganmattar)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 8:19pm UTC](https://forums.ankiweb.net/t/ankiweb-decks-have-disappeared/71425 "2026-10-13T20:19:42Z")
Hi, I made a number of decks on my AnkiWeb account associated with this email address, last used around March 2026. I did not back them up on a device, which I understand now was wrong, but I didn’t know at the time that… --- ## [Request to Restore Deleted Decks After Period of Inactivity](https://forums.ankiweb.net/t/request-to-restore-deleted-decks-after-period-of-inactivity/71398)
**Author:** [@gbbautista](https://forums.ankiweb.net/u/gbbautista)\ **Replies:** 6\ **Last updated:** [October 12, 2026, 3:40pm UTC](https://forums.ankiweb.net/t/request-to-restore-deleted-decks-after-period-of-inactivity/71398 "2026-10-12T15:40:53Z")
Hi, My Anki decks were deleted due to inactivity. Unfortunately, I no longer have access to a backup since I recently changed my laptop’s SSD. I would like to kindly ask for help in retrieving my decks. These are highl… --- ## [Syncing Failed, email reconfirmation issues](https://forums.ankiweb.net/t/syncing-failed-email-reconfirmation-issues/71399)
**Author:** [@jordanaughton](https://forums.ankiweb.net/u/jordanaughton)\ **Replies:** 3\ **Last updated:** [October 12, 2026, 8:45am UTC](https://forums.ankiweb.net/t/syncing-failed-email-reconfirmation-issues/71399 "2026-10-12T08:45:04Z")
So i keep getting this message every time i try to sync, despite downloading the newest version and repeatedly logging into ankiweb. On ankiweb it does not tell me i need to reverify my email. What do i do? Thanks --- ## [Missing media on AnkiWeb after restoring files locally](https://forums.ankiweb.net/t/missing-media-on-ankiweb-after-restoring-files-locally/71368)
**Author:** [@miki4201](https://forums.ankiweb.net/u/miki4201)\ **Replies:** 7\ **Last updated:** [October 12, 2026, 4:14am UTC](https://forums.ankiweb.net/t/missing-media-on-ankiweb-after-restoring-files-locally/71368 "2026-10-12T04:14:08Z")
Hello, I’m experiencing a media synchronization issue between Anki Desktop (Mac), AnkiWeb, and AnkiMobile (iPad/iPhone). Initially, 43 image files were missing on my Mac. I restored them using the “Restore Deleted File… --- ## [Urgent Request to Recover Deleted AnkiWeb Account](https://forums.ankiweb.net/t/urgent-request-to-recover-deleted-ankiweb-account/71392)
**Author:** [@cjsidon1](https://forums.ankiweb.net/u/cjsidon1)\ **Replies:** 1\ **Last updated:** [October 10, 2026, 9:03pm UTC](https://forums.ankiweb.net/t/urgent-request-to-recover-deleted-ankiweb-account/71392 "2026-10-10T21:03:22Z")
Hello AnkiWeb Support, I believe my AnkiWeb account may have been deleted due to inactivity over my summer break. I recently returned to using Anki for my studies and was shocked to discover that my account and decks we… --- ## [Deleted due to inactivity](https://forums.ankiweb.net/t/deleted-due-to-inactivity/71361)
**Author:** [@HelloMoto48](https://forums.ankiweb.net/u/HelloMoto48)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 5:53am UTC](https://forums.ankiweb.net/t/deleted-due-to-inactivity/71361 "2026-10-09T05:53:50Z")
Hi. I have the same question. I have collected my deck about 10 years and now it is empty… Pretty sad for me (( how can I restore my cards? --- ## [Lost my phone and all my deck collections are gone](https://forums.ankiweb.net/t/lost-my-phone-and-all-my-deck-collections-are-gone/71356)
**Author:** [@Pharm](https://forums.ankiweb.net/u/Pharm)\ **Replies:** 1\ **Last updated:** [October 8, 2026, 10:47pm UTC](https://forums.ankiweb.net/t/lost-my-phone-and-all-my-deck-collections-are-gone/71356 "2026-10-08T22:47:11Z")
Hello: I lost my iPhone in December 2025, which I had used to study my decks through the app. Since I lost my phone, I think my last use was in 2024, so it would’ve been over a year. When I logged back into my Anki acco… --- ## [Deleted Cards due to Inactivity](https://forums.ankiweb.net/t/deleted-cards-due-to-inactivity/71359)
**Author:** [@Anki2620](https://forums.ankiweb.net/u/Anki2620)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 10:18pm UTC](https://forums.ankiweb.net/t/deleted-cards-due-to-inactivity/71359 "2026-10-08T22:18:10Z")
My cards were deleted from Ankiweb; I understand the reason why but I am wondering will I still be able to use my cards on my iPhone and on the desktop version of the app? I rarely used Ankiweb but I do want to continue … --- ## [Lost my ankidecs](https://forums.ankiweb.net/t/lost-my-ankidecs/71347)
**Author:** [@elin1](https://forums.ankiweb.net/u/elin1)\ **Replies:** 1\ **Last updated:** [October 8, 2026, 2:46pm UTC](https://forums.ankiweb.net/t/lost-my-ankidecs/71347 "2026-10-08T14:46:43Z")
Hello! I got a notification to sync my anki with ankiweb and pressed ok. Now all my latest decks (made from yesterday until today) has dissapeard. Is it possible to get them in anyway. Seems like a synchronisation hasnt… --- ## [Sync overwrite on AnkiDroid - Requesting server backup restore for AnkiDroid](https://forums.ankiweb.net/t/sync-overwrite-on-ankidroid-requesting-server-backup-restore-for-ankidroid/71333)
**Author:** [@maysid07](https://forums.ankiweb.net/u/maysid07)\ **Replies:** 3\ **Last updated:** [October 7, 2026, 8:33pm UTC](https://forums.ankiweb.net/t/sync-overwrite-on-ankidroid-requesting-server-backup-restore-for-ankidroid/71333 "2026-10-07T20:33:52Z")
Hi, I ran a Powerwash on my chromebook, which overwrote my newly made collection. I logged back into AnkiDroid and it synced to AnkiWeb, which did not have my test flashcards. Edit: Note that I checked “Restore from ba… --- ## [Unable to Reset Anki Password – Too Many Requests](https://forums.ankiweb.net/t/unable-to-reset-anki-password-too-many-requests/71335)
**Author:** [@598062571](https://forums.ankiweb.net/u/598062571)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 5:34am UTC](https://forums.ankiweb.net/t/unable-to-reset-anki-password-too-many-requests/71335 "2026-10-07T05:34:52Z")
I’m trying to reset my Anki password, but the reset keeps failing because of a “too many requests” error. I have tried multiple times, and now I’m unable to request another password reset. Could you please help me reset… --- ## [Please help recover my missing AnkiWeb collection](https://forums.ankiweb.net/t/please-help-recover-my-missing-ankiweb-collection/71307)
**Author:** [@ozaytugba9](https://forums.ankiweb.net/u/ozaytugba9)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 4:22pm UTC](https://forums.ankiweb.net/t/please-help-recover-my-missing-ankiweb-collection/71307 "2026-10-05T16:22:37Z")
Hello, I urgently need help recovering my Anki collection. I used AnkiDroid on my old Android phone. After getting a new phone, I believe I synced my decks to AnkiWeb. I then factory-reset my old phone. I have not use… --- ## [Hello, my anki flashcards got removed by accident](https://forums.ankiweb.net/t/hello-my-anki-flashcards-got-removed-by-accident/71306)
**Author:** [@Digge](https://forums.ankiweb.net/u/Digge)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 1:49pm UTC](https://forums.ankiweb.net/t/hello-my-anki-flashcards-got-removed-by-accident/71306 "2026-10-05T13:49:16Z")
Hello, I lost access to my main device and accidentally synced an empty AnkiDroid profile to my account, which overwrote AnkiWeb. Could a developer please check if there is an automatic server-side backup from before tod… --- ## [AnkiWeb collection deleted after inactivity — could you check for any remaining server backup?](https://forums.ankiweb.net/t/ankiweb-collection-deleted-after-inactivity-could-you-check-for-any-remaining-server-backup/71297)
**Author:** [@felipedev86](https://forums.ankiweb.net/u/felipedev86)\ **Replies:** 3\ **Last updated:** [October 2, 2026, 8:31pm UTC](https://forums.ankiweb.net/t/ankiweb-collection-deleted-after-inactivity-could-you-check-for-any-remaining-server-backup/71297 "2026-10-02T20:31:24Z")
Hello, My AnkiWeb collection was deleted after my account was inactive for more than 6 months. I received the inactivity warning email but unfortunately didn’t realize that my collection would actually be deleted. I h… --- ## [Accidentally deleted a deck on AnkiWeb](https://forums.ankiweb.net/t/accidentally-deleted-a-deck-on-ankiweb/71226)
**Author:** [@aure](https://forums.ankiweb.net/u/aure)\ **Replies:** 4\ **Last updated:** [September 30, 2026, 6:08pm UTC](https://forums.ankiweb.net/t/accidentally-deleted-a-deck-on-ankiweb/71226 "2026-09-30T18:08:09Z")
Hello, I accidentally deleted an important deck directly from the AnkiWeb browser version. I didn’t have the desktop application installed at that time, so I don’t have any local backups. Could a developer please help … --- ## [Anki deleted my decks](https://forums.ankiweb.net/t/anki-deleted-my-decks/71260)
**Author:** [@junjitamagusku](https://forums.ankiweb.net/u/junjitamagusku)\ **Replies:** 3\ **Last updated:** [September 30, 2026, 4:23pm UTC](https://forums.ankiweb.net/t/anki-deleted-my-decks/71260 "2026-09-30T16:23:57Z")
Hello, I recently found out that all of my Anki decks are gone. I reactivated my account earlier this year, but when I checked it again recently, all of my decks had disappeared. I had thousands of cards that I used fo… [Next page](https://forums.ankiweb.net/c/anki/syncing-and-ankiweb/8.md?page=1)