# Help **URL:** https://forums.ankiweb.net/c/anki/help/9.md?page=1 [Latest](https://forums.ankiweb.net/latest.md) · [Categories](https://forums.ankiweb.net/categories.md) **Page:** 2 --- ## [Bug report - incorrect media referencing on 2nd paste](https://forums.ankiweb.net/t/bug-report-incorrect-media-referencing-on-2nd-paste/71382)
**Author:** [@flerbuburr](https://forums.ankiweb.net/u/flerbuburr)\ **Replies:** 2\ **Last updated:** [October 13, 2026, 11:28pm UTC](https://forums.ankiweb.net/t/bug-report-incorrect-media-referencing-on-2nd-paste/71382 "2026-10-13T23:28:31Z")
Hi, I just wanted to report a bug that I may have identified, and it sounds like others have been experiencing a similar issue. Device info: Macbook M1 Anki: Version ⁨26.09.2 Date of onset: a 1-2 weeks ago? Issue: in… --- ## [Retention and reviews incorrect](https://forums.ankiweb.net/t/retention-and-reviews-incorrect/71423)
**Author:** [@clairemschreiber](https://forums.ankiweb.net/u/clairemschreiber)\ **Replies:** 2\ **Last updated:** [October 13, 2026, 8:27pm UTC](https://forums.ankiweb.net/t/retention-and-reviews-incorrect/71423 "2026-10-13T20:27:11Z")
Hi! My anki reviews and retention rate have been incorrect recently. All of my settings are correct for my limits, fsrs, and scheduler. I have redownloaded the software, logged out and back in, and even reverted to an ol… --- ## [Can't create cards ANKIFY.app](https://forums.ankiweb.net/t/cant-create-cards-ankify-app/71432)
**Author:** [@Steph](https://forums.ankiweb.net/u/Steph)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 6:09pm UTC](https://forums.ankiweb.net/t/cant-create-cards-ankify-app/71432 "2026-10-13T18:09:56Z")
Can’t create cards in ANKIFY.app when uploading PDF or PPT or WORD. Issue just happened yesterday. Please help–have 7K plus available cards and using MAC --- ## [Number of cards not appearing in new, learning or due column](https://forums.ankiweb.net/t/number-of-cards-not-appearing-in-new-learning-or-due-column/71420)
**Author:** [@jsme07](https://forums.ankiweb.net/u/jsme07)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 1:05pm UTC](https://forums.ankiweb.net/t/number-of-cards-not-appearing-in-new-learning-or-due-column/71420 "2026-10-13T13:05:58Z")
I’ve been making flashcards and they aren’t appearing in the new column in decks. I can only study due cards if I make a custom study session. --- ## [Separating decks](https://forums.ankiweb.net/t/separating-decks/71412)
**Author:** [@trufanovade2009](https://forums.ankiweb.net/u/trufanovade2009)\ **Replies:** 2\ **Last updated:** [October 12, 2026, 6:59pm UTC](https://forums.ankiweb.net/t/separating-decks/71412 "2026-10-12T18:59:02Z")
I imported a large deck into Anki (around 13,000 items) and it got mixed with my existing deck — probably because the decks had the same name. I really need to separate them, but I don’t know how to do it --- ## [Damn! Everything becomes smaller. Save my eye!](https://forums.ankiweb.net/t/damn-everything-becomes-smaller-save-my-eye/71384)
**Author:** [@jackal](https://forums.ankiweb.net/u/jackal)\ **Replies:** 2\ **Last updated:** [October 12, 2026, 12:38pm UTC](https://forums.ankiweb.net/t/damn-everything-becomes-smaller-save-my-eye/71384 "2026-10-12T12:38:20Z")
So regret updating the Windows version today. The window size and the all text have become very small. User interface size setting in the preferences no longer works, and the dpi adjustment for the shortcuts is also inef… --- ## [All media is deleted](https://forums.ankiweb.net/t/all-media-is-deleted/71345)
**Author:** [@lene.mle](https://forums.ankiweb.net/u/lene.mle)\ **Replies:** 7\ **Last updated:** [October 11, 2026, 1:54pm UTC](https://forums.ankiweb.net/t/all-media-is-deleted/71345 "2026-10-11T13:54:09Z")
Hi everyone, I accidentally tried to rearrange the note type of my cards in Anki Desktop, and afterwards the field that previously contained my images is now empty. The important thing is that I have already created an… --- ## [Bug - Can't properly edit kanji with furigana like I did in v25](https://forums.ankiweb.net/t/bug-cant-properly-edit-kanji-with-furigana-like-i-did-in-v25/71390)
**Author:** [@R2D](https://forums.ankiweb.net/u/R2D)\ **Replies:** 2\ **Last updated:** [October 11, 2026, 9:05am UTC](https://forums.ankiweb.net/t/bug-cant-properly-edit-kanji-with-furigana-like-i-did-in-v25/71390 "2026-10-11T09:05:14Z")
I study from a deck called JLPT N3 文法 sentences. In the Edit section I often add notes in the lower section called English. The two sections above that are Expression and Reading. Before I updated to v26.xx (now 26.09.3… --- ## [Inject CSS into Congratulations Page (congrats.html)](https://forums.ankiweb.net/t/inject-css-into-congratulations-page-congrats-html/71394)
**Author:** [@majidekansha](https://forums.ankiweb.net/u/majidekansha)\ **Replies:** 1\ **Last updated:** [October 11, 2026, 12:53am UTC](https://forums.ankiweb.net/t/inject-css-into-congratulations-page-congrats-html/71394 "2026-10-11T00:53:20Z")
I tried referring to someone asking a similar question (Change Congratulations page background) and tried following the steps there without changing any file names, but not even using !important for every CSS line change… --- ## [Anki FSRS and scheduling importing](https://forums.ankiweb.net/t/anki-fsrs-and-scheduling-importing/71358)
**Author:** [@carsonfulton1](https://forums.ankiweb.net/u/carsonfulton1)\ **Replies:** 3\ **Last updated:** [October 9, 2026, 7:59pm UTC](https://forums.ankiweb.net/t/anki-fsrs-and-scheduling-importing/71358 "2026-10-09T19:59:06Z")
hi, so i have a question and im gonna lay out my exact situation: i have a deck that is synced to my wanikani account, and somehow it randomly started syncing a few cards from levels like 58, 43, 38, etc. (keep in mind … --- ## [Undo Note Type Changes in Bulk, When Prior Note Type Unknown](https://forums.ankiweb.net/t/undo-note-type-changes-in-bulk-when-prior-note-type-unknown/71375)
**Author:** [@garyfields](https://forums.ankiweb.net/u/garyfields)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 6:20pm UTC](https://forums.ankiweb.net/t/undo-note-type-changes-in-bulk-when-prior-note-type-unknown/71375 "2026-10-09T18:20:17Z")
TLDR: How can I revert all my notes to their previous note type, if I don’t know what the previous note type was? Is there a way to revert to the prior note type for all my notes, in bulk? Background I only use Anki on… --- ## [卡牌替换，同时保持复习进程不变（原卡牌复习进程变为新卡牌的复习进程](https://forums.ankiweb.net/t/topic/71363)
**Author:** [@609895553](https://forums.ankiweb.net/u/609895553)\ **Replies:** 1\ **Last updated:** [October 9, 2026, 3:15pm UTC](https://forums.ankiweb.net/t/topic/71363 "2026-10-09T15:15:24Z")
因为我是从marginote制作卡牌并导入到anki的，有时候在anki复习的时候遇到一些手写笔记需要修改，但是anki上不能修改marginote的手写笔记，只能在marginote上修改后再次导入到anki里，这样就相当于新导入了一张内容相似的新卡牌。我想把内容相似的新卡牌替换原来有复习进度的且内容相似的旧卡牌，让新卡牌继承旧卡牌的复习进度，能实现吗 --- ## [Anki can't open/sync on MacOS27 - “A network error occurred.Error details: error sending request for url ()”](https://forums.ankiweb.net/t/anki-cant-open-sync-on-macos27-a-network-error-occurred-error-details-error-sending-request-for-url/71367)
**Author:** [@emikyv](https://forums.ankiweb.net/u/emikyv)\ **Replies:** 1\ **Last updated:** [October 9, 2026, 2:27pm UTC](https://forums.ankiweb.net/t/anki-cant-open-sync-on-macos27-a-network-error-occurred-error-details-error-sending-request-for-url/71367 "2026-10-09T14:27:53Z")
Hello, I have been using Anki for a month with no issues until a day ago. I’ve recently added another profile to download an anki deck on and then export it as an apkg instead of a colpkg. This created a bug with my oni… --- ## [Trouble Opening Anki](https://forums.ankiweb.net/t/trouble-opening-anki/71350)
**Author:** [@mg12](https://forums.ankiweb.net/u/mg12)\ **Replies:** 3\ **Last updated:** [October 9, 2026, 1:00am UTC](https://forums.ankiweb.net/t/trouble-opening-anki/71350 "2026-10-09T01:00:27Z")
When I double-click on the Anki icon, it just bounces up and down for a while and then stops without opening. I tried searching the internet for the error, and I have tried everything that has come up (launching Anki via… --- ## [26.09.2 requiring task manager to close itself](https://forums.ankiweb.net/t/26-09-2-requiring-task-manager-to-close-itself/71162)
**Author:** [@murphy.dewson](https://forums.ankiweb.net/u/murphy.dewson)\ **Replies:** 4\ **Last updated:** [October 8, 2026, 10:32pm UTC](https://forums.ankiweb.net/t/26-09-2-requiring-task-manager-to-close-itself/71162 "2026-10-08T22:32:06Z")
The current version of Anki on windows 10+ (x64) requires task manager to close itself consistently. I also had the same issue with the previous version of Anki. I have tried resetting my laptop, opened in safe mode, che… --- ## [New crash on Ubuntu 26.04 (segmentation fault) on sync](https://forums.ankiweb.net/t/new-crash-on-ubuntu-26-04-segmentation-fault-on-sync/70992)
**Author:** [@pinnerup](https://forums.ankiweb.net/u/pinnerup)\ **Replies:** 4\ **Last updated:** [October 8, 2026, 11:00am UTC](https://forums.ankiweb.net/t/new-crash-on-ubuntu-26-04-segmentation-fault-on-sync/70992 "2026-10-08T11:00:51Z")
Anki has been running without fault for ages here, but just today it has started crashing on startup. The graphical interface briefly appears, but then crashes before any interaction is possible. When I start Anki from … --- ## [26.09 Performance Issues](https://forums.ankiweb.net/t/26-09-performance-issues/71033)
**Author:** [@tentativity](https://forums.ankiweb.net/u/tentativity)\ **Replies:** 57\ **Last updated:** [October 8, 2026, 1:28am UTC](https://forums.ankiweb.net/t/26-09-performance-issues/71033 "2026-10-08T01:28:15Z")
Posting this here per suggestion of obezag from the Anki Discord Server, who was kind enough to help me troubleshoot my issues! Is your feature request related to a problem? Please describe. After updating to 26.9, I a… --- ## [macOS Full Screen – Add/Browse windows open in a separate Space](https://forums.ankiweb.net/t/macos-full-screen-add-browse-windows-open-in-a-separate-space/71155)
**Author:** [@Louska](https://forums.ankiweb.net/u/Louska)\ **Replies:** 11\ **Last updated:** [October 7, 2026, 11:28pm UTC](https://forums.ankiweb.net/t/macos-full-screen-add-browse-windows-open-in-a-separate-space/71155 "2026-10-07T23:28:10Z")
Hi, Since updating to Anki 26.09.2 on macOS 27, secondary windows such as Add and Browse open in a separate macOS Space when Anki is in Full Screen. For example: Anki main window is in Full Screen → press A → the Add… --- ## [Image occlusion toolbar no longer scrollable](https://forums.ankiweb.net/t/image-occlusion-toolbar-no-longer-scrollable/71327)
**Author:** [@ZornHadNoChoice](https://forums.ankiweb.net/u/ZornHadNoChoice)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 4:04pm UTC](https://forums.ankiweb.net/t/image-occlusion-toolbar-no-longer-scrollable/71327 "2026-10-07T16:04:43Z")
The IO editor toolbar is no longer scrollable when the window width is small (e.g. on mobile). Instead, the whole “page” scrolls on mobile and you can zoom out to see everything. On desktop, you can’t see the remaining b… --- ## [Downloaded step 3 deck, now graduating at monthyl intervals](https://forums.ankiweb.net/t/downloaded-step-3-deck-now-graduating-at-monthyl-intervals/71328)
**Author:** [@kinkajoo](https://forums.ankiweb.net/u/kinkajoo)\ **Replies:** 4\ **Last updated:** [October 7, 2026, 7:38am UTC](https://forums.ankiweb.net/t/downloaded-step-3-deck-now-graduating-at-monthyl-intervals/71328 "2026-10-07T07:38:37Z")
i had it last year for anking deck use, and was grdauting at regular itnervals by a day or two to mature cards that i knew. is there somehting i can do to fix this. Waht are the general normal parameters? and how do i fi… --- ## [Cards not scheduling properly after review](https://forums.ankiweb.net/t/cards-not-scheduling-properly-after-review/71332)
**Author:** [@bazzablogz](https://forums.ankiweb.net/u/bazzablogz)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 5:43am UTC](https://forums.ankiweb.net/t/cards-not-scheduling-properly-after-review/71332 "2026-10-07T05:43:21Z")
I am having an issue with my anki scheduling. When pressing easy it says it should show me again in several days or longer. Yet it shows me the card again and again repeatedly through the next reviews. The amount of “lea… --- ## [Using "Empty cards" tool after moving cloze cards](https://forums.ankiweb.net/t/using-empty-cards-tool-after-moving-cloze-cards/71334)
**Author:** [@Mike3](https://forums.ankiweb.net/u/Mike3)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 5:26am UTC](https://forums.ankiweb.net/t/using-empty-cards-tool-after-moving-cloze-cards/71334 "2026-10-07T05:26:17Z")
Let’s say I have a note with 5 cloze deletions on it. Two of those are mature cards and three are new cards. I decide to move the three new cards onto their own separate note. I do that by using “Copy note”, and then del… --- ## [Error sign tried to download voice](https://forums.ankiweb.net/t/error-sign-tried-to-download-voice/71326)
**Author:** [@michaelrollin](https://forums.ankiweb.net/u/michaelrollin)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 10:08pm UTC](https://forums.ankiweb.net/t/error-sign-tried-to-download-voice/71326 "2026-10-06T22:08:14Z")
I downloaded new version, tried to use http voice and now when I open a card I see a player when I push it I get this Encountered an error while Playing Realtime Audio: Service request error for \[Masc Fem Plu Negati… --- ## [26.09.3 MacOS: Tag management is buggy - with Chinese Support add-on](https://forums.ankiweb.net/t/26-09-3-macos-tag-management-is-buggy-with-chinese-support-add-on/71323)
**Author:** [@tilla](https://forums.ankiweb.net/u/tilla)\ **Replies:** 4\ **Last updated:** [October 6, 2026, 7:46pm UTC](https://forums.ankiweb.net/t/26-09-3-macos-tag-management-is-buggy-with-chinese-support-add-on/71323 "2026-10-06T19:46:40Z")
Hi The newest MacOS version does not seem to display tags accurately on existing cards. Use the Browser. It remains “stuck” on the first chosen card’s tags. The Add window likewise presents glitches on adding tags: som… --- ## [\[BUG\] About window stays on top](https://forums.ankiweb.net/t/bug-about-window-stays-on-top/71322)
**Author:** [@ZornHadNoChoice](https://forums.ankiweb.net/u/ZornHadNoChoice)\ **Replies:** 3\ **Last updated:** [October 6, 2026, 6:53pm UTC](https://forums.ankiweb.net/t/bug-about-window-stays-on-top/71322 "2026-10-06T18:53:35Z")
The about window stays on top even if you click on other windows. I also tested in safe mode and all video drivers. ▶ Debug info --- ## [FSRS simulator text cut off](https://forums.ankiweb.net/t/fsrs-simulator-text-cut-off/71316)
**Author:** [@ZornHadNoChoice](https://forums.ankiweb.net/u/ZornHadNoChoice)\ **Replies:** 4\ **Last updated:** [October 6, 2026, 6:24am UTC](https://forums.ankiweb.net/t/fsrs-simulator-text-cut-off/71316 "2026-10-06T06:24:40Z")
Tested only on AnkiDroid 2.26.0alpha2. --- ## [In-use media files are being marked as unused](https://forums.ankiweb.net/t/in-use-media-files-are-being-marked-as-unused/71317)
**Author:** [@yasharh](https://forums.ankiweb.net/u/yasharh)\ **Replies:** 2\ **Last updated:** [October 6, 2026, 1:51am UTC](https://forums.ankiweb.net/t/in-use-media-files-are-being-marked-as-unused/71317 "2026-10-06T01:51:18Z")
For whatever reason, my image files in two of my decks are all being marked as unused even though they are very clearly in use, e.g., they appear in my reviews on the same day that they were marked as unused. Fortunately… --- ## [Anki Flatpak crashes on undo](https://forums.ankiweb.net/t/anki-flatpak-crashes-on-undo/71311)
**Author:** [@cwulveryck](https://forums.ankiweb.net/u/cwulveryck)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 1:30pm UTC](https://forums.ankiweb.net/t/anki-flatpak-crashes-on-undo/71311 "2026-10-05T13:30:06Z")
Hello, I am experiencing crashes when undoing a card on Anki desktop flatpak. It happens consistently when inputting “Ctrl-Z” while in review mode a deck, or upon clicking “Other choices” in review mode. No error log … --- ## [When importing ANKI deck wont import all the cards - mainly cloze cards](https://forums.ankiweb.net/t/when-importing-anki-deck-wont-import-all-the-cards-mainly-cloze-cards/71309)
**Author:** [@lottyhobson3](https://forums.ankiweb.net/u/lottyhobson3)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 12:01pm UTC](https://forums.ankiweb.net/t/when-importing-anki-deck-wont-import-all-the-cards-mainly-cloze-cards/71309 "2026-10-05T12:01:46Z")
I am trying to import the Spranki deck into my ANKI. When I do this it tells me X number imported, X number already in deck and then 5,000 are unable to be imported out of the total 8000 with no reason. I have tried im… --- ## [Image Occlusion keeps moving pasted image left before I can create any occlusions](https://forums.ankiweb.net/t/image-occlusion-keeps-moving-pasted-image-left-before-i-can-create-any-occlusions/71305)
**Author:** [@ianmoone](https://forums.ankiweb.net/u/ianmoone)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 1:16am UTC](https://forums.ankiweb.net/t/image-occlusion-keeps-moving-pasted-image-left-before-i-can-create-any-occlusions/71305 "2026-10-05T01:16:15Z")
Hello! I’m having some sudden issues with adding Image Occlusion cards. I didn’t have any problems last week but this issue popped up today. After I paste an image, the image moves to the left and I cannot view the image… [Previous page](https://forums.ankiweb.net/c/anki/help/9.md) [Next page](https://forums.ankiweb.net/c/anki/help/9.md?page=2)